IT Support Technician

Prince Personnel; Telford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Prince Personnel is seeking an IT Support Technician to provide first-line support across the organisation, ensuring smooth operation of IT systems, networks and hardware supporting daily activities.

This family-owned business values technology as a driver of operational performance and decision-making, offering an opportunity to grow within a well-established team. You will handle user accounts, troubleshoot issues, and assist with new software rollouts in a practical, hands-on environment.

Qualifications

• Experience in IT support, helpdesk or desktop support.
• Knowledge of Windows operating systems, hardware and networking fundamentals.
• Experience supporting Microsoft 365 environments and Azure AD.
• Minimum of 5 GCSEs including English and Maths.

Responsibilities

• Act as the first point of contact for IT support requests across the business.
• Provide timely troubleshooting and resolution of hardware, software and network issues.
• Install, configure and maintain computer hardware, operating systems and applications.
• Monitor and support IT systems, networks and user devices.
• Set up new user accounts, profiles and system access permissions.
• Support password resets and user access issues.
• Assist with rollout and implementation of new software and technologies.
• Replace hardware components and carry out basic repairs where required.
• Maintain accurate IT documentation and knowledge base resources.
• Support users both remotely and face-to-face, explaining technical issues clearly.
• Test and evaluate new technologies and systems.

Skills

Troubleshooting

Windows OS

Networking basics

Communication skills

Problem-solving

Multi-tasking

Attention to detail

Education

GCSEs including English and Maths

Tools

Microsoft 365

Azure AD

Job description

Are you a technically minded IT professional looking to develop your career within a growing manufacturing business?

Due to continued business growth, our client is looking to recruit an IT Support Technician to provide first-line technical support across the organisation, ensuring the smooth operation of IT systems, networks and hardware that support day-to-day business activities.

This is an excellent opportunity to join a well-established family-owned business where technology plays an increasingly important role in supporting operational performance and business decision-making.

Responsibilities will include:

• Acting as the first point of contact for IT support requests across the business.
• Providing timely troubleshooting and resolution of hardware, software and network issues.
• Installing, configuring and maintaining computer hardware, operating systems and applications.
• Monitoring and supporting IT systems, networks and user devices.
• Setting up new user accounts, profiles and system access permissions.
• Supporting password resets and user access issues.
• Assisting with the rollout and implementation of new software and technologies.
• Replacing hardware components and carrying out basic repairs where required.
• Maintaining accurate IT documentation and knowledge base resources.
• Supporting users both remotely and face-to-face, explaining technical issues in a clear and user-friendly way.
• Testing and evaluating new technologies and systems.

Skills and Experience Required:

• Previous experience within an IT Support, Helpdesk, Desktop Support or similar IT role.
• Good knowledge of Windows operating systems, hardware, peripherals and networking fundamentals.
• Minimum of 5 GCSEs (or equivalent) including English and Maths.
• Experience supporting Microsoft 365 environments.
• Knowledge of Microsoft Entra (Azure AD).
• Strong troubleshooting and problem-solving skills.Excellent communication skills with the ability to support users of varying technical abilities.
• The ability to prioritise workloads and manage multiple support requests effectively.
• A methodical and logical approach to fault finding.
• Strong attention to detail and a proactive attitude.