Information Technology Services Specialist

Perceptive Inc.; Nottingham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A UK technology firm is seeking an IT Site Services Specialist to provide hands-on IT support at their Nottingham office. This role involves configuring desktops and laptops, resolving IT incidents, and maintaining IT infrastructure. Candidates should possess experience in systems support and LAN administration, alongside strong communication skills. The position offers significant career development opportunities for those eager to advance in the IT field.

Qualifications

• Experience in systems support, PC/user support, and LAN administration.
• Basic knowledge of Intel-based hardware, Windows OS, and IP networking.
• Confidence to work independently.

Responsibilities

• Install, configure, test and decommission hardware and software.
• Resolve incidents and service requests efficiently.
• Investigate problems and implement long-term fixes.
• Support routine IT operations and maintenance.
• Maintain an accurate asset register and produce reports.
• Assist with software configuration and troubleshooting.

Skills

Systems support

PC/user support

LAN administration

Strong communication skills

Critical thinking

Attention to detail

Proactive attitude

Ability to multitask

Self-starter mindset

Job description

Are you passionate about hands‑on IT support and looking to grow your technical career? We’re searching for a IT Site Services Specialist to join our Nottingham office and provide exceptional technical support across our UK operations.

In this broad-ranging onsite role, you'll take ownership of imaging and configuring desktops and laptops, supporting both local and remote colleagues, and ensuring our users receive a seamless and reliable IT experience. You’ll work Monday–Friday within standard office hours, with plenty of autonomy to make a real impact.

What You’ll Do

• Install, configure, test and decommission hardware and software
• Resolve incidents and service requests—capturing, categorising, and progressing them efficiently
• Investigate problems and assist in implementing long-term fixes
• Support routine IT infrastructure operations and maintenance
• Maintain an accurate asset register and produce associated reports
• Assist with software configuration, testing and troubleshooting
• Contribute to continuous improvement of tools, processes and standards
• Be involved in projects across the wider IT organisation

What You’ll Bring

• Experience in systems support, PC/user support, and LAN administration
• At least a basic knowledge of Intel‑based hardware, Windows operating systems and IP networking principles
• Strong communication skills and a proactive, flexible attitude
• Ability to manage multiple tasks in a fast‑paced environment
• Critical thinking, attention to detail and a passion for learning
• A self-starter mindset with the confidence to work independently
• Commitment to ongoing professional development in the IT field

This is a highly varied role offering fantastic development opportunities—perfect for someone looking to build a strong foundation in end‑user support and progress into specialist areas such as Security, M365, Operations, and beyond.

If you're ready to take the next step in your IT career, we'd love to hear from you! 🚀