Junior IT Support Technician

Survey Solutions; Nottingham; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

24 days holiday

Flexible hours

Christmas bonus

Life assurance

Wellbeing schemes

Long service awards

Job summary

Survey Solutions in Nottingham is seeking a Junior IT Support Technician to join our friendly IT team. You'll be the first point of contact for IT issues across the business, supporting colleagues in offices and remotely with hardware, software and account problems.

With 1–2 years' IT support experience, you'll troubleshoot Windows 10/11 and Microsoft 365, set up PCs, manage user accounts, assist with onboarding/offboarding, and help maintain security and asset records.

Qualifications

• 1–2 years IT support experience or equivalent.
• Knowledge of Windows 10/11 and Microsoft 365 applications.
• Experience configuring PCs, laptops and peripherals.
• Experience using a helpdesk or ticketing system.
• Basic networking understanding (IP, DNS, DHCP, Wi‑Fi).
• Ability to explain technical issues to non‑technical colleagues.
• Well organized with attention to detail.

Responsibilities

• Provide first-line IT support in person and remotely and log tickets.
• Troubleshoot Windows 10/11, Microsoft 365 and business app issues, escalating as needed.
• Build, configure and deploy laptops, desktops and peripherals.
• Handle password resets, MFA enrolment and AD/Entra ID user administration.
• Support joiner/mover/leaver processes including account setup and IT inductions.
• Maintain IT asset/registers and software licences.
• Diagnose basic network/Wi‑Fi connectivity issues.
• Write simple user guides and knowledge-base articles.
• Follow IT security policies and report phishing or incidents.
• Visit regional offices and assist with IT projects.

Skills

IT support experience

Windows 10/11

Microsoft 365

Helpdesk/ticketing

Networking basics

Communication skills

Organisational skills

Tools

Active Directory

Entra ID

Intune

Exchange Online

Job description

About Us

Survey Solutions is the UK's leading engineering surveyor, providing surveying services across the land, measured building, rail and underground utility sectors. We're on an ambitious growth journey and are looking for a Junior IT Support Technician to join our small, friendly IT team.

The Role

Reporting to the IT Manager, you'll be the first point of contact for IT support across the business, helping colleagues in our offices and working remotely with hardware, software and account issues. It's a hands-on, varied role, ideal for someone with 1-2 years' IT support experience who wants to grow their career. More complex issues are escalated to the IT Manager or our third-party support partners, so you'll always have support while you learn.

Key Responsibilities

• Provide first-line IT support in person and remotely, logging and updating helpdesk tickets and keeping users informed.
• Troubleshoot common Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive) and business application issues, escalating where needed.
• Build, configure and deploy laptops, desktops and peripherals, including basic hardware repairs and upgrades.
• Handle password resets, MFA enrolment and basic user administration in Active Directory and Microsoft Entra ID using documented procedures.
• Support joiner, mover and leaver processes, including account setup, equipment preparation and IT inductions for new starters.
• Keep the IT asset register and software licence records up to date.
• Help diagnose basic network and Wi‑Fi connectivity issues.
• Write and maintain simple user guides and knowledge-base articles.
• Follow IT security policies, promote good security habits and report suspected phishing or security incidents.
• Visit regional offices when required and help with office moves, equipment rollouts and IT projects.

About You

Essential

• 1-2 years' IT support experience, gained through employment, an apprenticeship or similar.
• Good working knowledge of Windows 10/11 and Microsoft 365 applications.
• Experience setting up and troubleshooting PCs, laptops and peripherals.
• Experience using a helpdesk or ticketing system.
• A basic understanding of networking (IP addressing, DNS, DHCP, Wi‑Fi).
• A friendly, patient manner and the ability to explain technical issues to non-technical colleagues.
• Well organised, with good attention to detail and the judgement to know when to escape.

Desirable

• Exposure to Active Directory, Entra ID, Intune or Exchange Online.
• Experience supporting Microsoft Dynamics 365 or Business Central.
• An entry-level certification such as CompTIA A+, CompTIA Network+ or Microsoft 365 Fundamentals.

Training & Development

We'll invest in your development, with training in areas such as Microsoft 365 administration, Intune, networking, cyber security, Azure and PowerShell, and a clear pathway towards an IT Support Technician or IT Administrator role.

What We Offer

• 24 days' holiday, rising to 30 with length of service, plus bank holidays.
• Flexible working hours and flexible holidays.
• Christmas bonus.
• Life assurance and company sick pay.
• Health and wellbeing schemes, including a wellbeing helpline.
• Long service awards, birthday gifts and a Refer a Friend scheme.