Junior IT Technician

Corona IT Solutions Ltd.; Dumfries; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free tea & coffee

Birthday off

28 days holiday

Job summary

Corona IT Solutions Ltd. is seeking an entry-level Service Desk Technician to join our UK-wide team. You will be the first point of contact for clients, handling day-to-day IT issues, logging tickets, and providing first-line support.

Training will be provided to get you up to speed with our tools and processes. You will work alongside experienced technicians, gaining exposure to Windows 11, Microsoft 365, device configuration, user onboarding, and remote monitoring.

Qualifications

• Solid grounding in Windows and Microsoft 365
• Willingness to learn and explain fixes to non-technical users
• Entry-level IT support or help desk experience acceptable
• Relevant IT qualification or self-taught demonstrable skills

Responsibilities

• Answer calls and emails from clients, log tickets, and resolve first-line issues
• Triage and escalate issues as needed to experienced technicians
• Build and configure laptops/desktops for new starters; assist with stock checks
• Create/remove user accounts, assign licenses, and manage devices
• Use remote monitoring tools to run checks and address routine alerts
• Keep ticket notes clear and add to knowledge base
• Shadow senior technicians and take on more complex tasks as skills grow

Skills

Windows 11

Microsoft 365

IT support

Customer service

Communication

Documentation

Android & iOS support

Education

HNC/HND in Computing

CompTIA A+ or MS fundamentals MS-900

Tools

Remote monitoring tools

Ticketing system

Job description

Employment Type Full-Time, Permanent

Holiday Entitlement 28 days (including Bank Holidays), plus your birthday off

Role Purpose

This is an entry-level role on the service desk at Corona IT Solutions supporting our managed service clients across the UK. You will be the first point of contact for our clients when something breaks, logging and resolving day-to-day IT issues and escalating the ones that need a more experienced pair of hands.

You do not need years of experience. You need a solid grounding in Windows and Microsoft 365, a genuine interest in how IT systems work, and the ability to explain a fix to someone who is not technical without making them feel stupid. We will train you on our tools and processes, and you will work alongside experienced technicians who will show you how things are done.

What You Will Do

• Service Desk Support: Answer calls and emails from clients, log tickets accurately, and resolve first-line issues such as password resets, account access, email problems, printing and software faults.
• Triage and Escalation: Gather the right information, set the correct priority, resolve issues and escalat…
• Hardware Setup: Build and configure laptops and desktops for new starters, install software, and help with stock checks and the safe disposal of old kit.
• User Onboarding and Offboarding: Create and remove user accounts, assign licences, and set up mobile devices, following our documented procedures.
• Remote Monitoring Tools: Use our remote monitoring and management platform to connect to devices, run checks, and action routine alerts. Full training provided.
• Documentation: Keep ticket notes clear and complete, and add to our shared knowledge base when you learn how to fix something new.
• Learning: Shadow senior technicians, ask questions, and take on more complex work as your skills develop.

What We Are Looking For

• Working knowledge of Windows 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Basic understanding of how desktops, laptops, printers and networks fit together.
• Good telephone manner and written communication.
• Methodical approach to problems. You follow a process, note what you did, and ask for help rather than guess.
• Genuine interest in IT and a willingness to learn.
• Some experience in an IT support, help desk or customer service role, paid or voluntary.
• A relevant qualification, such as an HNC/HND in Computing, CompTIA A+, Microsoft fundamentals (MS-900 or similar), or equivalent self-taught experience you can demonstrate.
• Experience supporting Android and iOS devices.
• Exposure to any remote monitoring, ticketing or documentation tools.
• A full UK driving licence or plans to get one.
• Training and Progression: We pay for training courses and certifications, and we promote from within as the company grows.
• Supportive Team: A friendly, collaborative tech team with regular game nights. Nobody expects you to know everything on day one.
• Modern Tooling: We use current tools and are actively exploring where AI can enhance the support experience.
• Growing Company: Clients across the UK and a client base that keeps expanding, which means more variety and more opportunity.
• Office Perks: Free tea and coffee, and a stocked fridge.
• Holidays: 28 days of holiday, plus your birthday off.

Desired Skills

• Working knowledge of Windows 11 and Microsoft 365
• Basic understanding of how desktops, laptops, printers and networks fit together
• Good telephone manner and written communication
• Methodical approach to problems
• Experience in an IT support, help desk or customer service role
• A relevant qualification or similar), or equivalent self-taught experience you can demonstrate
• Experience supporting Android and iOS devices
• Exposure to any remote monitoring, ticketing or documentation tools.
• A full UK driving licence or plans to get one