Information Technology Support Specialist

Sanderson; Wales; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension

Training & development

Employee benefits

Job summary

Sanderson is seeking an ambitious IT professional for a Technical Support Specialist role, delivering high-quality 1st and 2nd line support to a varied client base. You’ll work across desktop, infrastructure and M365 issues, with remote and onsite duties while contributing to IT projects and continuous service improvements.

You’ll broaden your technical capabilities alongside experienced engineers, gaining exposure to Tier 3 technologies and cloud initiatives and building strong customer

Qualifications

• Previous experience in an IT Support, Service Desk or Technical Support role.
• Experience supporting Microsoft 365 technologies.
• Understanding of networking concepts including routers, switches and VLANs.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and a professional telephone manner.
• Ability to engage with customers confidently and maintain credibility when investigating technical issues.
• Proactive attitude and willingness to learn new technologies.
• IT certifications such as CompTIA A+, Network+, Security+ or Microsoft accreditations.

Responsibilities

• Provide 1st and 2nd line technical support to a diverse customer base.
• Troubleshoot and resolve desktop, infrastructure and Microsoft 365 related issues.
• Support Microsoft 365 environments, including Exchange Online, Teams, SharePoint and Intune.
• Assist with networking support, including routers, switches, VLANs and connectivity issues.
• Deliver excellent customer service through phone, remote and onsite support.
• Participate in IT projects, system upgrades and cloud-based initiatives.
• Maintain accurate documentation, knowledge articles and standard operating procedures.
• Build strong relationships with customers and manage expectations throughout the support process.

Skills

1st & 2nd line support

Troubleshooting

Communication skills

Customer engagement

Willingness to learn

Full UK driving licence

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

Intune

Azure

Windows Server

Active Directory

Job description

This is an excellent opportunity for an ambitious IT professional with experience across 1st and 2nd line support who is looking to develop their technical capabilities and progress towards more advanced infrastructure and cloud technologies.

The Role:

As a Technical Support Specialist, you will be responsible for providing high-quality technical support to a varied client base, acting as a trusted advisor and delivering outstanding customer service. You'll work across a range of technologies, supporting end users remotely and onsite while contributing to IT projects and continuous service improvements.

Working closely with experienced engineers, you will have the opportunity to broaden your technical expertise and gain exposure to more complex Tier 3 technologies and projects.

Key Responsibilities

• Provide 1st and 2nd line technical support to a diverse customer base.
• Troubleshoot and resolve desktop, infrastructure and Microsoft 365 related issues.
• Support Microsoft 365 environments, including Exchange Online, Teams, SharePoint and Intune.
• Assist with networking support, including routers, switches, VLANs and connectivity issues.
• Deliver excellent customer service through phone, remote and onsite support.
• Participate in IT projects, system upgrades and cloud-based initiatives.
• Maintain accurate documentation, knowledge articles and standard operating procedures.
• Build strong relationships with customers and manage expectations throughout the support process.

About You:

• Previous experience within an IT Support, Service Desk or Technical Support role.
• Experience supporting Microsoft 365 technologies.
• Understanding of networking concepts including routers, switches and VLANs.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and a professional telephone manner.
• The ability to confidently engage with customers and maintain credibility when investigating technical issues.
• A proactive attitude and willingness to learn new technologies.
• Full UK manual driving licence.
• MSP (Managed Service Provider) experience.
• Windows Server and Active Directory administration.
• Exposure to Intune, SharePoint and Azure technologies.
• IT certifications such as CompTIA A+, Network+, Security+ or Microsoft accreditations.

What's On Offer?

• Structured career development with exposure to Tier 3 technologies and infrastructure projects.
• Supportive and collaborative technical team.
• Ongoing training and professional development opportunities.
• Pension and additional employee benefits.