IT Support Technician / Field Engineer

AWD online; City Of London; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Continuous training, mentorship and认证

Career progression opportunities

21 days’ holiday, increasing after 3 y

Birthday day off

Private healthcare after probation

40% off gym membership

Pension scheme from day one

Cycle to work scheme

Eyecare vouchers

Central London location near a well‑kN

Friendly, inclusive and sustainability

Regular social events

Electric car scheme after 2 years’

Recruitment referral scheme

Job summary

AWD online is seeking an IT Support Technician / Field Engineer to provide onsite and remote support for professional-services clients. The role covers Windows and Mac troubleshooting, Office 365, mobile devices and cloud platforms, with a focus on keeping systems secure and current.

You will work with technical leads and account managers, contributing to client IT strategy and service improvements. Training, mentorship and certification support are available, fostering continual learning and

Qualifications

• Previous professional IT support experience across onsite and remote environments.
• Strong Windows 10 and 11 and Mac troubleshooting skills.
• Knowledge of Office 365, including Outlook, OneDrive, SharePoint, Teams and Intune
• Understanding of core Windows server technologies, including Active Directory, DNS and DHCP
• Ability to troubleshoot and configure Wi-Fi, firewalls and routers
• Understanding of multifactor authentication, Conditional Access, compliance policies, email routing, spam filtering and mail tracing
• Ability to resolve printer issues and work effectively with third-party vendors
• Clear communication, customer service, problem-solving, collaboration and a proactive approach to learning
• A relevant Microsoft certification, such as MD-102 or MS-700, or CompTIA A+ or Network+, or actively working towards one with demonstrable practical experience

Responsibilities

• Provide professional onsite and remote IT support, building trusted client relationships through clear, patient and timely communication
• Diagnose and resolve issues across Windows and Mac desktops, laptops, mobile devices, Office 365 and cloud platforms
• Complete scheduled and ad-hoc client visits, helping keep systems secure, up to date and aligned with best practice
• Support Outlook, OneDrive, SharePoint, Teams and Intune, including multifactor authentication, Conditional Access and compliance policies
• Troubleshoot Active Directory, DNS, DHCP, Wi-Fi, firewalls, routers and related Windows server elements
• Troubleshoot email routing, spam filtering, mail tracing and printer issues, liaising with third-party vendors where required
• Work with technical leads to implement client IT strategies, identify service improvements and share useful feedback
• Maintain accurate client documentation and contribute to the technical knowledge base
• Keep technical knowledge and relevant Microsoft certifications current, including emerging technologies
• Attend client sites mainly around Central London, with some wider UK travel as required

Skills

Windows troubleshooting

Mac troubleshooting

Office 365

Active Directory

DNS/DHCP

Wi‑Fi networking

Multi-factor authentication

Printer support

Customer service

Microsoft certifications

Education

Microsoft certification (MD-102 / MS-700) or CompTIA A+/Network+

Tools

Office 365

Intune

SharePoint

Job description

IT Support Technician / Field Engineer

Join a supportive, growing technology team delivering onsite and remote IT support to professional-services clients. This varied role suits a confident Windows and Mac troubleshooter who enjoys client contact, problem-solving and continuous learning.

This role is officially known as an IT Field Engineer

If you’ve also worked in the following roles, we’d also like to hear from you: IT Field Engineer, IT Support Technician, Desktop Support Engineer, Technical Support Engineer, Technical Support Analyst, IT Technician, Helpdesk Analyst, Service Desk Analyst

Benefits include private healthcare after probation, certification support, 40% off gym membership and a birthday day off.

SALARY: £40,000 to £45,000 per annum (depending on experience) + Benefits

LOCATION: Hybrid - Working 4 days from client sites or the City of London office (Farringdon / Chancery Lane EC1N) and 1 day from home

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

This is a varied opportunity to build trusted client relationships while solving hands-on technical challenges across Central London and beyond.

The IT Support Technician / Field Engineer provides onsite and remote support across Windows, Mac, Office 365, mobile devices and cloud platforms, helping clients keep systems secure and current.

Working with technical leads, account managers and wider technical teams, the IT Support Technician / Field Engineer contributes to client IT strategy, service improvement and accurate documentation.

With training, mentorship and certification support available, the IT Support Technician / Field Engineer can develop technical knowledge while delivering a high standard of customer service.

DUTIES

Your duties as the IT Support Technician / Field Engineer include:

• Client Support and Relationships: Provide professional onsite and remote IT support, building trusted client relationships through clear, patient and timely communication

• Technical Troubleshooting: Diagnose and resolve issues across Windows and Mac desktops, laptops, mobile devices, Office 365 and cloud platforms

• Site Visits and System Care: Complete scheduled and ad-hoc client visits, helping keep systems secure, up to date and aligned with best practice

• Office 365 Support: Support Outlook, OneDrive, SharePoint, Teams and Intune, including multifactor authentication, Conditional Access and compliance policies

• Infrastructure and Networking: Troubleshoot Active Directory, DNS, DHCP, Wi-Fi, firewalls, routers and related Windows server elements

• Email and Peripheral Support: Troubleshoot email routing, spam filtering, mail tracing and printer issues, liaising with third-party vendors where required

• IT Strategy and Improvement: Work with technical leads to implement client IT strategies, identify service improvements and share useful feedback

• Documentation and Knowledge: Maintain accurate client documentation and contribute to the technical knowledge base

• Professional Development: Keep technical knowledge and relevant Microsoft certifications current, including emerging technologies

• Client Site Travel: Attend client sites mainly around Central London, with some wider UK travel as required

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous professional IT support experience across onsite and remote environments

• Strong Windows 10 and 11 and Mac troubleshooting skills

• Knowledge of Office 365, including Outlook, OneDrive, SharePoint, Teams and Intune

• Understanding of core Windows server technologies, including Active Directory, DNS and DHCP

• Ability to troubleshoot and configure Wi-Fi, firewalls and routers

• Understanding of multifactor authentication, Conditional Access, compliance policies, email routing, spam filtering and mail tracing

• Ability to resolve printer issues and work effectively with third-party vendors

• Clear communication, customer service, problem-solving, collaboration and a proactive approach to learning

• A relevant Microsoft certification, such as MD-102 or MS-700, or CompTIA A+ or Network+, or actively working towards one with demonstrable practical experience

DESIRABLE

• Exposure to Azure Virtual Desktops

BENEFITS

• Continuous training, mentorship and certification support

• Career progression opportunities

• 21 days’ holiday, increasing after 3 years’ service, with public holidays

• Birthday day off

• Private healthcare after probation

• 40% off gym membership

• Pension scheme from day one

• Cycle to work scheme

• Eyecare vouchers

• Central London location near a well-known food market

• Friendly, inclusive and sustainability-focused working environment

• Regular social events

• Electric car scheme after 2 years’ service

• Recruitment referral scheme