IT Support Technician

Briggs Marine; Burntisland; Híbrido; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Life assurance

Cycle to Work scheme

On-the-job training

Descripción de la vacante

Briggs Marine is seeking an IT Support Technician to be the first point of contact for IT support across the business. You will assist colleagues with technical issues, support day-to-day IT operations and help ensure a positive user experience.

The role is primarily office-based with one day per week working from home, offering opportunity to work closely with colleagues and external providers as needed. Briggs Marine has a long-standing presence in the marine and environmental services sector

Formación

• Strong customer service and communication skills.
• Proactive and methodical approach to problem solving.
• Knowledge of desktop hardware, operating systems and common business applications.
• IT Service Desk or First Line Support experience is desirable but not essential.
• Exposure to Microsoft 365 and Active Directory would be advantageous.

Responsabilidades

• Providing first-line IT support via phone, ticketing systems and in person.
• Troubleshooting hardware, software and connectivity issues.
• Supporting Windows and Mac devices, Microsoft 365, mobile phones and printers.
• Managing user accounts, hardware setup and access permissions.
• Supporting employee onboarding and offboarding processes.
• Working closely with second-line support and external providers when required.

Conocimientos

Customer service

Communication

Problem solving

Proactive approach

Educación

HNC/HND or equivalent

Microsoft Fundamentals certification (advantageous)

Herramientas

Microsoft 365

Active Directory

Descripción del empleo

Are you passionate about technology and delivering excellent customer service? We're looking for an IT Support Technician to join our team.

As the first point of contact for IT support across the business, you'll play a key role in helping colleagues resolve technical issues, supporting day-to-day IT operations, and contributing to a positive user experience.

Key Responsibilities:

• Providing first-line IT support via phone, ticketing systems and in person
• Troubleshooting hardware, software and connectivity issues
• Supporting Windows and Mac devices, Microsoft 365, mobile phones and printers
• Managing user accounts, hardware setup and access permissions
• Supporting employee onboarding and offboarding processes
• Working closely with second-line support and external providers when required

The Candidate:

• Strong customer service and communication skills
• A proactive and methodical approach to problem solving
• Good knowledge of desktop hardware, operating systems and common business applications
• Previous IT Service Desk or First Line Support experience is desirable but not essential
• Exposure to Microsoft 365 and Active Directory would be advantageous

Certifications:

Relevant qualifications such as an HNC, HND, or Microsoft Fundamentals certification are advantageous but not essential. We value enthusiasm, a willingness to learn, and a passion for technology just as much as experience.

Working Pattern:

This is primarily an office-based role, offering the opportunity to work closely with colleagues and provide hands‑on support across the business. Following a successful onboarding period, the role includes one day per week working from home.

The Company

Since the 1970’s the Briggs Group have grown to become one of the world leaders in the marine and environmental services industry, currently employing around 800 dedicated members of staff.

Providing clients with services ranging from terminal operations to subsea cable repair, we are committed to employing dedicated and skilled staff looking for a career that offers stability, genuine career progression and recognition.

Our core values support the Company’s mission and decision making and provides a benchmark for everything that we believe in. They are the Companies fundamental beliefs and are integrated into every employee process shaping the Company’s culture for future success.

What’s in it for you?

We offer an excellent package with pension, life assurance, Cycle to Work scheme and much more as well as opportunities for on‑the‑job training and career progression within a stable environment.

As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining.

Next Steps

You must be able to provide relevant documentation confirming that you have the right to work in the UK.

Ready for your next challenge? Join our IT team and help keep our people connected, supported and productive.