Junior IT Support Engineer — Kickstart Your Tech Career

New Era Technology; Hamilton; On-site; GBP 21,000 - 23,000; Full time

Job summary

A global IT solutions provider in Hamilton is seeking an Entry Level Support Engineer. You will be the first point of contact for IT-related issues, providing excellent customer service and troubleshooting technical problems. The role requires being a NZ citizen with a valid driver's license. Responsibilities include responding to client inquiries, diagnosing issues, and collaborating with teams to resolve problems. This position offers a friendly team environment, opportunities for career growth, and competitive benefits.

Benefits

Friendly team environment

Opportunity to work with latest technologies

Internal career growth

Certification Bonus Program

EAP Program

Cost price on products from suppliers

Referral Bonus Initiative

School holiday projects and training opportunities

Qualifications

• Must be a NZ Citizen or hold permanent residency.
• Must have a NZ Driver's License (Full or Restricted).

Responsibilities

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.).
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Job description

A global IT solutions provider in Hamilton is seeking an Entry Level Support Engineer. You will be the first point of contact for IT-related issues, providing excellent customer service and troubleshooting technical problems. The role requires being a NZ citizen with a valid driver's license. Responsibilities include responding to client inquiries, diagnosing issues, and collaborating with teams to resolve problems. This position offers a friendly team environment, opportunities for career growth, and competitive benefits.