Junior IT Desktop Support – Growth Path & Hands-on Learning

Barfoots; Chichester; Vor Ort; GBP 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Investors In People Silver Award

Company pension

Life Assurance

On line GP access

Employee Assistance Program

Benefits Platform

Development opportunities

Discounted leisure membership

Discounted vegetable box scheme

Cycle to work scheme

Free onsite parking

Approved training centre for Highfield

Rapidly growing company

Sustainability

Zusammenfassung

Barfoots is seeking an enthusiastic IT support assistant to join our friendly IT team. This entry-level role offers hands-on experience across a busy, multi-site business, working alongside experienced IT professionals to support colleagues and maintain systems.

You will set up devices, diagnose basic issues, log requests, and contribute to IT projects and improvements. GCSEs including IT, a relevant qualification, and a positive attitude are welcomed; training and progression are available.

Qualifikationen

• GCSEs including English, Maths and IT.
• IT-related qualification would be advantageous.

Aufgaben

• Provide first-line IT support to colleagues via telephone, remotely and in person.
• Log and manage requests through the IT Helpdesk.
• Keep the Helpdesk and users updated on progress of requests.
• Assist diagnosing hardware, software and general IT issues, coordinating repairs as needed.
• Set up, install and configure laptops, PCs, mobile devices and other IT equipment.
• Support routine maintenance, software updates and system checks.
• Assist with user account administration, password resets and access permissions.
• Liaise with external IT providers for additional support.
• Maintain accurate records of support activities and time spent.
• Assist with IT training and guidance for colleagues.
• Support wider IT team with system upgrades, projects and improvements.

Kenntnisse

Communication skills

Team player

Problem solving

Customer service

Attention to detail

Enthusiasm/attitude

Ausbildung

GCSEs including English, Maths and IT

IT-related qualification (A Level, BTEC, T Level or equivalent)

Tools

Windows 10/11

Microsoft 365

Desktop PC & Laptop hardware

Anti-Virus technologies

Cloud technologies

Apple mobile devices

Wireless technology

UK Driving Licence

Jobbeschreibung

Barfoots is seeking an enthusiastic IT support assistant to join our friendly IT team. This entry-level role offers hands-on experience across a busy, multi-site business, working alongside experienced IT professionals to support colleagues and maintain systems.

You will set up devices, diagnose basic issues, log requests, and contribute to IT projects and improvements. GCSEs including IT, a relevant qualification, and a positive attitude are welcomed; training and progression are available.