IT Desktop Support

Barfoots of Botley; Pagham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Investors In People Silver Award

Company pension scheme

Life Assurance

On line GP access

Job summary

Barfoots of Botley is seeking an enthusiastic, entry-level IT enthusiast to join our friendly IT team in the UK. You will gain hands-on experience delivering day-to-day technical support and helping maintain systems across multiple sites.

Working with experienced IT professionals, you will develop skills across hardware, software and user support, while contributing to projects, training, and continuous improvement in a busy, collaborative environment.

Qualifications

• Entry-level opportunity to gain hands-on experience in IT support.
• Ability to work with colleagues across multi-site environments.
• Willingness to learn and develop technical skills across hardware and software.

Responsibilities

• Provide first-line IT support to colleagues via telephone, remotely and in person.
• Log and manage requests through the IT Helpdesk and keep users updated.
• Diagnose hardware, software and general IT issues and coordinate repairs.
• Set up, install and configure laptops, PCs and mobile devices.
• Support routine maintenance, software updates and system checks.
• Assist with user account administration and access permissions.
• Liaise with external IT providers when additional support is required.
• Maintain records of activities, actions taken and time spent.
• Assist with IT training and guidance for colleagues.
• Support IT projects and improvements as part of the wider team.

Skills

IT support

Remote support

Hardware troubleshooting

Software troubleshooting

Tools

Helpdesk software

Job description

Are you passionate about technology, enjoy solving problems and looking for an opportunity to kick-start your career in IT? We're looking for an enthusiastic and motivated team player to join our friendly IT team at Barfoots. This is a fantastic entry-level opportunity to gain hands-on experience in a busy, multi-site business. Working alongside experienced IT professionals, you'll provide day-to-day technical support to colleagues, help maintain our IT systems and equipment, and develop valuable skills across a range of technologies. Whether you're leaving education, have recently completed an IT qualification or are looking to take your first steps into the industry, we'd love to hear from you

Key Responsibilities

• Provide first-line IT support to colleagues via telephone, remotely and in person
• Answer incoming IT support calls, logging and managing requests through the IT Helpdesk
• Keep the Helpdesk and users updated on the progress of support requests
• Assist diagnosing hardware, software & general IT issues, coordinating repairs where necessary
• Set up, install and configure laptops, PCs, mobile devices and other IT equipment
• Support routine maintenance, software updates and system checks
• Assist with user account administration, password resets and access permissions
• Liaise with external IT providers when additional technical support is required
• Maintain accurate records of support activities, actions taken and time spent
• Assist with IT training and guidance for colleagues
• Support the wider IT team with system upgrades, projects and improvements

At Barfoots, we are committed to continuous improvement and endeavour to support internal progression & development opportunities wherever possible. Our Silver Investors in People award status is testament to our dedication towards continuously improvement learning and progression opportunities for all.

Why Work for Barfoots?

• Investors In People Silver Award status
• Company pension scheme
• Life Assurance
• 24/7 On line GP access
• Employee Assistance Program
• Benefits Platform
• Development opportunities
• Discounted leisure membership
• Discounted vegetable box scheme
• Cycle to work scheme
• Free onsite parking