IT Support Trainee

Dms Reprographics Ltd; Bolton; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Company vehicle

Team building nights

Dress down Fridays

Company pension

Bonus scheme

On-site parking

Employee discounts

No weekends

Job summary

Dms Reprographics Ltd. is seeking an IT support trainee engineer to join the Head Office team in Bolton. You will work across a small IT squad, handling incident triage, hardware and software issues and user support.

Full training will be provided, and you will gain hands‑on experience with Windows systems, remote access tools and help desk software while maintaining strong client relationships.

Qualifications

• Experience in IT support or similar role.
• Hands-on with Windows operating systems.
• Familiar with remote desktop tools and help desk software.
• Able to diagnose and troubleshoot basic technical issues.
• Good written and verbal communication skills.

Responsibilities

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Explain solutions to customers via phone, email or chat until resolved.
• Escalate unresolved issues to appropriate internal teams.
• Log issues accurately and maintain updated records.
• Prepare timely reports and document technical knowledge.
• Maintain positive relationships with clients.

Skills

Windows

Troubleshooting

Remote desktop

Help desk software

Communication

Problem solving

Managed print

Education

College IT course

Tools

Remote desktop software

Help desk software

Job description

Key Role:

We are recruiting an IT support trainee engineer to work from our Head Office in Bolton. We’re looking for a highly organised and efficient professional who can wear multiple hats throughout the workday while prioritising the most important tasks on his/her list.

. Working as part of a small team of IT support engineers

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
• Properly escalated unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritise and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
• Full training will be provided

Key Skills & Experience:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. completed college IT course also considered
• Hands-on experience with Windows
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Experience in managed print solutions

Benefits

IT Support: 1 year (preferred)

• Company vehicle and associated benefits
• Regular (paid for) team building nights
• Dress down Fridays with drinks after work (when allowed)
• Company Pension Plan
• Performance related bonus scheme
• On-site Parking
• Employee Discounts
• No weekends