Junior IT Support Specialist

Back To Work; East Midlands; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Back To Work, an online retail organisation based in the East Midlands, is seeking a customer-focused Junior Helpdesk Technician to join our IT team. You will provide first-line IT support, troubleshoot hardware and software issues, support laptops, desktops and mobile devices, assist with system setup, and maintain IT records and documentation.

When needed, escalate complex problems to senior staff. Ideal candidates are eager to learn, with strong communication and organisational skills, and an

Qualifications

• Friendliness and professional attitude
• Excellent communication skills
• Strong willingness to learn
• Good organisational ability
• Interest in IT support and technology

Responsabilités

• Handle first-line IT support requests.
• Troubleshoot hardware and software issues.
• Support laptops, desktops, and mobile devices.
• Assist with system setup and configuration.
• Maintain IT records and documentation.
• Escalate technical issues where necessary

Connaissances

First-line support

Communication

Willingness to learn

Organisational skills

Customer service mindset

Outils

Windows OS

Microsoft 365

Networking basics

ITSM

Description du poste

Back To Work, an online retail organisation based in the East Midlands, is seeking a customer-focused Junior Helpdesk Technician to join our IT team. You will provide first-line IT support, troubleshoot hardware and software issues, support laptops, desktops and mobile devices, assist with system setup, and maintain IT records and documentation.

When needed, escalate complex problems to senior staff. Ideal candidates are eager to learn, with strong communication and organisational skills, and an