IT Technician

Computacenter; Redditch; On-site; GBP 22,000 - 30,000; Full time

Job summary

Computacenter is seeking an IT Technician to join our onsite TechBar, delivering face-to-face technical assistance and ensuring colleagues stay productive.

As the first point of contact, you will troubleshoot Windows, applications, and end-user devices, guide users, and help deploy standard builds. If you enjoy problem solving and working directly with users, this role offers variety across technologies and a collaborative team.

Qualifications

• Experience in IT support, service desk, or desktop support.
• Strong troubleshooting across Windows OS and end-user devices.
• Experience with software installation, configurations and deployments.
• Knowledge of Microsoft technologies and standard productivity tools.
• Excellent customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and manage multiple requests.
• Proactive approach to problem solving and continuous improvement.
• Experience supporting mobile devices is advantageous.

Responsibilities

• Provide walk-up support to end users at the onsite TechBar.
• Troubleshoot and resolve desktop, OS and application incidents.
• Give IT guidance and how-to support to users.
• Install and configure software to resolve incidents and requests.
• Complete software-related service requests per SLAs.
• Deploy and configure standard desktop and laptop builds.
• Perform image reloads and device rebuilds after failures.
• Resolve issues needing hands-on intervention not solvable remotely.
• Assist onboarding and offboarding, including joiners and leavers.
• Support and troubleshoot mobile devices.
• Keep accurate records of incidents, requests and resolutions.
• Deliver professional, customer-focused service at all times.

Skills

Troubleshooting

Customer service

Communication

Problem solving

Organisation

Prioritisation

Mobile devices

Job description

Are you passionate about technology and delivering excellent customer service? We’re looking for an IT Technician to join our onsite support team, providing face-to-face technical assistance through a busy TechBar environment.

As an IT Technician, you'll be the first point of contact for end users, resolving a broad range of IT issues and ensuring colleagues can remain productive. You'll work closely with customers and technical teams to provide hands-on support, delivering a positive user experience and high levels of customer satisfaction.

This is an excellent opportunity for someone who enjoys problem solving, working directly with customers, and developing their technical skills across a diverse range of technologies.

What you'll do

• Provide walk-up support to end users through the onsite TechBar service.
• Troubleshoot and resolve desktop, operating system and application-related incidents.
• Provide IT guidance, advice and "how-to" support to users.
• Install, configure and re-install software and applications to resolve incidents and requests.
• Complete software-related service requests in line with agreed service levels.
• Deploy and configure standard desktop and laptop builds.
• Perform image reloads and device rebuilds following hardware or software failure.
• Resolve issues that require physical, hands-on intervention and cannot be addressed remotely.
• Support user onboarding and offboarding activities, including joiners and leavers processes.
• Provide mobile device support and troubleshooting.
• Maintain accurate records of incidents, requests and resolutions.
• Deliver a professional and customer-focused service at all times.

What you'll need

• Previous experience in an IT support, service desk, desktop support or technical support role.
• Strong troubleshooting skills across Windows operating systems, desktop applications and end-user devices.
• Experience supporting software installations, configurations and device deployments.
• Knowledge of Microsoft technologies and standard workplace productivity tools.
• Excellent customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and manage multiple support requests effectively.
• A proactive approach to problem-solving and continuous improvement.
• Experience supporting mobile devices would be advantageous.