Junior IT Support Specialist - Hands-on & Growth

Barfoots of Botley; Chichester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Investors In People Silver Award

Company pension scheme

Life Assurance

GP online access

Employee Assistance Program

Discounted leisure membership

Discounted vegetable box scheme

Cycle to work scheme

Free onsite parking

Approved training centre for Highfield

Job summary

Barfoots of Botley in Chichester is seeking an enthusiastic IT support trainee to join our busy IT team. You will gain hands-on experience across a range of technologies, assisting with day-to-day support, system maintenance and user guidance in a friendly, multi-site business.

Ideal for someone starting their IT career, with a genuine interest in technology, good communication skills and a willingness to learn within a collaborative team environment.

Qualifications

• GCSEs (English, Maths, IT) or equivalent.
• IT-related qualification would be an advantage.
• Basic knowledge of Windows, Microsoft 365 and hardware.
• Genuine interest in IT and troubleshooting.
• Good communication and customer service skills.
• Logical approach to problem-solving and attention to detail.
• Willingness to learn and work in a team.

Responsibilities

• Provide first-line IT support to colleagues via telephone, remotely and in person.
• Answer incoming IT support calls and log/manage requests through the IT Helpdesk.
• Keep the Helpdesk and users updated on progress of support requests.
• Assist diagnosing hardware, software and IT issues; coordinate repairs as needed.
• Set up, install and configure laptops, PCs, mobile devices and other IT equipment.
• Support routine maintenance, software updates and system checks.
• Assist with user account administration and password resets.
• Liaise with external IT providers when additional support is required.
• Maintain records of support activities and time spent.
• Assist with IT training and guidance for colleagues.
• Support with system upgrades, projects and improvements.

Skills

Enthusiasm

Attitude

Willingness to learn

Teamwork

Communication skills

Education

GCSEs including English, Maths and IT

IT-related qualification (A Level, BTEC, T Level or equivalent)

Tools

Windows 10/11

Microsoft 365

Desktop hardware

Anti-Virus technologies

Cloud technologies

Apple devices

Wireless technology

UK Driving Licence

Job description

Barfoots of Botley in Chichester is seeking an enthusiastic IT support trainee to join our busy IT team. You will gain hands-on experience across a range of technologies, assisting with day-to-day support, system maintenance and user guidance in a friendly, multi-site business.

Ideal for someone starting their IT career, with a genuine interest in technology, good communication skills and a willingness to learn within a collaborative team environment.