Entry-Level IT Support Technician | Helpdesk & Setup

Barfoots of Botley; Pagham; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Investors In People Silver Award

Company pension scheme

Life Assurance

On line GP access

Résumé du poste

Barfoots of Botley is seeking an enthusiastic, entry-level IT enthusiast to join our friendly IT team in the UK. You will gain hands-on experience delivering day-to-day technical support and helping maintain systems across multiple sites.

Working with experienced IT professionals, you will develop skills across hardware, software and user support, while contributing to projects, training, and continuous improvement in a busy, collaborative environment.

Qualifications

• Entry-level opportunity to gain hands-on experience in IT support.
• Ability to work with colleagues across multi-site environments.
• Willingness to learn and develop technical skills across hardware and software.

Responsabilités

• Provide first-line IT support to colleagues via telephone, remotely and in person.
• Log and manage requests through the IT Helpdesk and keep users updated.
• Diagnose hardware, software and general IT issues and coordinate repairs.
• Set up, install and configure laptops, PCs and mobile devices.
• Support routine maintenance, software updates and system checks.
• Assist with user account administration and access permissions.
• Liaise with external IT providers when additional support is required.
• Maintain records of activities, actions taken and time spent.
• Assist with IT training and guidance for colleagues.
• Support IT projects and improvements as part of the wider team.

Connaissances

IT support

Remote support

Hardware troubleshooting

Software troubleshooting

Outils

Helpdesk software

Description du poste

Barfoots of Botley is seeking an enthusiastic, entry-level IT enthusiast to join our friendly IT team in the UK. You will gain hands-on experience delivering day-to-day technical support and helping maintain systems across multiple sites.

Working with experienced IT professionals, you will develop skills across hardware, software and user support, while contributing to projects, training, and continuous improvement in a busy, collaborative environment.