Junior customer service specialist

GB10 Electrolux Plc; Luton; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Quarterly bonus scheme

Company pension scheme

Healthcare

Life Assurance

Employee discount

Hybrid working

Job summary

Electrolux is seeking a Junior Customer Service Specialist in the UK to deliver an outstanding customer experience from order to delivery. The role covers pre-sales, order fulfilment, and ongoing account support across multiple channels, with ownership of selected accounts and close collaboration with logistics and planning teams.

You'll join a global leader in home appliances, based in Luton with hybrid working options.

Qualifications

• Experience in customer service, customer support, order management, or similar role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to multitask, prioritise effectively and solve problems proactively.
• Professional, customer-focused approach with stakeholders at all levels.
• Good Hanling of SAP and Office tools.

Responsibilities

• Manage inbound and outbound customer communications across channels.
• Support pre-sales enquiries and product-related questions.
• Resolve issues and complaints efficiently and professionally.
• Process customer orders accurately, including price verification and fulfilment.
• Maintain accurate records in customer service systems.
• Act as primary contact for allocated customer accounts.
• Coordinate order planning and delivery activities to ensure high service levels.
• Collaborate with logistics and planning teams; support order management systems.

Skills

Customer service

Communication

Organisation

Problem solving

Stakeholder management

Microsoft Office

SAP knowledge

English fluency

Tools

SAP

Microsoft Office

Job description

Job Description

Are you passionate about customer service and looking to take the next step in your career? Do you enjoy solving problems, building relationships, and ensuring customers receive a seamless experience from order to delivery? At Electrolux, we're on a mission to shape living for the better. As a global leader in home appliances, we create innovative and sustainable solutions that improve everyday life for millions of people. We're now looking for a Junior Customer Service Specialist to join our team on a 12-month fixed-term contract, with the potential for extension, subject to business needs and performance. This is an exciting opportunity to develop your customer service, supply chain, and account management skills while working in a collaborative and supportive environment.

What you'll be doing

As a Junior Customer Service Specialist, you'll play a key role in delivering an outstanding customer experience across multiple channels. You'll be responsible for supporting customers throughout their journey, from pre-sales enquiries through to order fulfilment and delivery. You'll also take ownership of selected customer accounts, ensuring orders are processed accurately, deliveries run smoothly, and customer expectations are consistently exceeded.

Your responsibilities will include:

• Managing inbound and outbound customer communications via phone, email, post, and other channels
• Supporting customers with pre-sales enquiries and product-related questions
• Resolving customer issues and complaints efficiently and professionally
• Processing customer orders accurately, including price verification and order fulfilment
• Maintaining accurate records within customer service systems
• Acting as the primary point of contact for allocated customer accounts
• Coordinating order planning and delivery activities to ensure high service levels
• Managing warehouse bookings and collaborating closely with logistics and planning teams
• Working with systems such as SAP and other operational platforms to support order management
• Building strong relationships with internal and external stakeholders
• Contributing ideas and improvements that enhance customer satisfaction and operational excellence

What we're looking for

We're looking for someone who is customer-focused, organised, and eager to grow their career within a global business. You'll bring:

• Previous experience in customer service, customer support, order management, or a similar role
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• The ability to multitask, prioritise effectively, and solve problems proactively
• A professional and customer-focused approach to managing enquiries and issues
• Strong relationship-building skills and the confidence to communicate with stakeholders at all levels
• Good Microsoft Office skills, ideally at an intermediate level
• SAP knowledge would be advantageous
• An interest in supply chain, logistics, or customer operations
• Fluency in English

Who you are

Beyond your experience, we're interested in who you are as a person. You'll thrive in this role if you are:

• Passionate about delivering exceptional customer experiences
• Motivated to learn, develop, and take on new challenges
• Accountable, reliable, and able to take ownership of your work
• A collaborative team player who values trust and strong working relationships
• Resilient and positive when handling challenges and changing priorities
• Ambitious and driven to continuously improve
• Focused on quality and committed to delivering excellent results

Why join Electrolux?

At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is encouraged, and your contribution makes a real impact.

What's in it for you?

• Excellent learning and development opportunities
• Quarterly bonus scheme
• Company pension scheme
• 25 days annual leave (pro rata) plus bank holidays
• Healthcare
• Cash Plan
• Life Assurance
• Generous employee discount on Electrolux products
• Subsidised canteen
• Hybrid working options available

Where you'll be based

This role is based in our Luton office, with hybrid working available.

Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.

We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed.

Ready to develop your career and help create outstanding customer experiences? We'd love to hear from you.