Customer Service Agent

GB10 Electrolux Plc; Luton; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Healthcare

25 days holiday

Hybrid work

Job summary

Electrolux is seeking a Customer Service Agent on a 12-month fixed-term contract, hybrid working from Luton. You’ll be the first point of contact for customers, handling inquiries, processing orders, and resolving issues to deliver exceptional service.

The role emphasizes empathy, ownership, and cross-functional collaboration. The ideal candidate has customer service experience, excellent communication, strong attention to detail, and a professional, solution-oriented mindset.

Qualifications

• Experience in a customer service, customer support, or contact centre environment.
• Excellent communication skills with the ability to build rapport quickly.
• Strong attention to detail and organisational skills.
• A professional and solution-oriented approach to customer interactions.
• The confidence to engage with colleagues and stakeholders across the business.

Responsibilities

• Managing inbound and outbound customer communications via phone, email, post, and other channels
• Supporting customers with pre-sales enquiries and product-related questions
• Processing customer orders accurately and efficiently
• Resolving customer concerns and complaints with empathy, professionalism, and ownership
• Maintaining accurate customer records within our systems
• Collaborating with colleagues across the business to deliver excellent customer outcomes
• Contributing ideas and initiatives that continuously improve our customer service experience

Skills

Customer service

Communication

Microsoft Office

English fluency

SAP knowledge

Tools

SAP

Job description

Job Description

We're looking for a Customer Service Agent to join our team on a 12-month fixed-term contract, with the potential for extension. This is an exciting opportunity to build your career within a global organisation committed to innovation, sustainability, and exceptional customer experiences. Are you passionate about delivering exceptional customer experiences? Do you enjoy solving problems, helping people, and working in a collaborative environment? At Electrolux, we're on a mission to shape living for the better. As one of the world's leading appliance brands, we create innovative and sustainable solutions that improve everyday life for millions of people. We're looking for a Customer Service Agent to join our team and help deliver an outstanding experience for our customers.

What you'll be doing

As a Customer Service Agent, you'll be the first point of contact for customers and play a key role in creating positive experiences across every interaction. Whether responding to enquiries, processing orders, or resolving issues, you'll help ensure our customers receive the high-quality service they're expecting from Electrolux.

Your responsibilities will include:

• Managing inbound and outbound customer communications via phone, email, post, and other channels


• Supporting customers with pre-sales enquiries and product-related questions


• Processing customer orders accurately and efficiently


• Resolving customer concerns and complaints with empathy, professionalism, and ownership


• Maintaining accurate customer records within our systems


• Collaborating with colleagues across the business to deliver excellent customer outcomes


• Contributing ideas and initiatives that continuously improve our customer service experience

What we're looking for

We're interested in people who are customer-focused, proactive, and enjoy working as part of a team.

• Previous experience in a customer service, customer support, or contact centre environment


• Excellent communication skills with the ability to build rapport quickly


• Strong attention to detail and organisational skills


• A professional and solution-oriented approach to customer interactions


• The confidence to engage with colleagues and stakeholders across the business


• A positive attitude, enthusiasm, and a strong team spirit


• Good Microsoft Office skills


• Knowledge of SAP would be advantageous, but not essential


• Fluency in English

Why join Electrolux?

At Electrolux, you'll be part of an inclusive, international organisation where your ideas are valued, your development is supported, and your contribution makes a real difference.

What's in it for you?

• Excellent learning and development opportunities


• Quarterly bonus scheme


• Competitive pension scheme with company contributions up to 8%


• 25 days annual leave plus bank holidays


• Enhanced company sick pay


• Healthcare


• Cash Plan including dental and optical cashback


• Life assurance (3x salary)


• 50% employee discount and 40% friends & family discount on products


• Employee Assistance Programme with 24/7 support


• Premium Calm App subscription


• Hybrid working options available

Where you'll be based

This role is based in our Luton office, with hybrid working available.

Join us as you are At Electrolux, we believe diverse perspectives drive innovation and help us create better experiences for our customers.

We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive.

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.