Junior Business Systems Analyst

Acrisure; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance intermediary in London is seeking an Application Business Systems Analyst to support various applications and systems. The successful candidate will engage with stakeholders across the business, contribute to resolving issues, and ensure ongoing application performance. This full-time role will follow a hybrid working model, with 3 days in the office and 2 days remote. The ideal candidate has 2-3 years of experience and a relevant degree.

Qualifications

• 2-3 years experience in Projects, Business Analysis, IT or Applications Support.
• Strong written and verbal communication skills.
• Ability to manage and engage stakeholders effectively.

Responsibilities

• Provide front-line application support, triaging user issues across systems.
• Engage with stakeholders to elicit and clarify requirements.
• Prepare test cases and support rollouts.

Skills

Business Analysis

Application Support

Stakeholder Engagement

Communication Skills

Problem-Solving

Education

Bachelor's degree in Business Administration, Business Technology Management, Computer Science or equivalent

Tools

Jira

ServiceNow

Verisk Rulebook

OpenTWINS

Document Management System

Job description

Company Information

Acrisure Re is a leading re / insurance intermediary and corporate advisor / broker dealer offering bespoke and innovative capital risk and program solutions. Our expert multi-disciplinary team leverage their combined experience market data and leading analytics to provide the very best placement and execution strategies.

Our global business solutions include :

• Acrisure London Wholesale
• International Facultative
• Corporate Advisory and Solutions (ARCAS)
• Cat Modeling and Analytics

Acrisure Re is an Agency Partner of Acrisure LLC a global fintech‑leader. Acrisure has grown at a rapid rate in recent years and is now one of the 10 largest insurance brokers in the world with ambitious plans to continue growing at an accelerated and unprecedented pace. Acrisures unique business model ownership structure and entrepreneurial culture have positioned it as the largest and most successful privately held insurance brokerage in the industry.

About the Role

We are seeking an Application Business Systems Analyst to join our London‑based Projects & IT team responsible for implementing and supporting all applications and systems. Reporting to the AVP Projects the successful candidate will engage with a broad range of stakeholders across the business and with external clients and software vendors to support our users investigate and resolve issues and contribute to the ongoing stable performance of our IT applications.

The office is located at 40 Leadenhall Street London UK and is using a Hybrid Working Model of 3 days in the office 2 days working remotely each week.

Key Responsibilities

• Front‑line application support : Triage investigate and resolve user issues across several systems. Ability to document incidents fixes and FAQs. Ability to spot recurring problems and propose preventative actions.
• Business analysis : Elicit and clarify requirements map processes define acceptance criteria track enhancements and bugs.
• UAT & releases : Ability to prepare test cases execute and record results raise defects and support smooth rollouts and post rollout support.
• Stakeholder engagement : Act as a clear point of contact for users IT teams and vendors. Ability to communicate status current / future state risks / issues and next steps.
• Knowledge & training : Create / update guides and quick‑reference materials; run short how‑to sessions for end users.
• Vendor & SME coordination : Escalate issues with clear replication steps and track to resolution.
• Continuous improvement : Monitor support trends and suggest process or configuration enhancements and system configurations.
• Project delivery : Participate in the roll‑out of new applications by assisting in the testing onboarding new users and preparing training materials.

Skills & Experience

• 2-3 years work experience in Projects Business Analysis IT or Applications Support at a Financial Services organization
• Bachelors degree in Business Administration Business Technology Management Computer Science or equivalent
• Excellent interpersonal and intrapersonal skills with strong written and verbal communication abilities including the capacity to simplify complex issues for diverse audiences
• Ability to effectively manage and engage stakeholders at all levels fostering strong relationships and aligning expectations
• Experience with Verisk Rulebook Trace OpenTWINS and Document Management System platforms is an asset
• Knowledge of the (re)insurance industry is an asset
• Experience with Jira and / or ServiceNow is an asset
• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

Required Experience : Junior IC

Key Skills

Administration And Accounting, Law Enforcement, AECOM, Apache, ABB, Corporate Development

Employment Type

Full‑Time

Experience

years

Vacancy

1