Junior Business Analyst

Long View Systems; Scotland; On-site; GBP 39,000 - 53,000; Full time

Job summary

A well-regarded IT provider in the United Kingdom is seeking a Junior Business Analyst to enhance processes and deliver services to clients. The role requires 2+ years of experience in the IT industry, excellent documentation and communication skills, and proficiency with multiple technologies. You will work closely with technical teams and stakeholders, providing essential documentation and facilitating onboarding processes. This environment emphasizes collaboration and growth, offering a comprehensive benefits package and opportunities for career advancement.

Benefits

Comprehensive benefits package

Career growth opportunities

Engaging work environment

Qualifications

• 2+ years professional IT experience in a Business Analyst or Service Desk Technical Lead role.
• Experience with Service Desk operations and ticket process.
• Articulate and proficient in public speaking for presentations and workshops.

Responsibilities

• Perform needs analysis and document business processes.
• Work with technical teams to create documented processes.
• Assist in gathering documentation for Service Desk use.
• Develop test plans and facilitate onboarding processes.
• Maintain relations with operational stakeholders for needs analysis.

Skills

Excellent written communication

Excellent documentation skills

Public speaking skills

Problem-solving skills

Multitasking skills

Tools

SharePoint

Service Now

Microsoft Teams

Microsoft Office

SAP

Dynamics

Windows

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about technology and improving processes and systems?

We are looking for a detail-oriented and dynamic Junior Business Analyst for our Calgary, Edmonton, Toronto, or Vancouver branches to deliver consultative services directly to our clients and build relationships with our internal teams!

A Day in the Life:

• Perform needs analysis, gather, document, and analyze business and technical processes & documentation and provide recommendations for solutions and business process modifications
• Work with technical teams to turn end user and business issues into documented processes or technical solution documentation aiding End Users, Service Desk Analysts, AI Chatbots and/or Automation processes
• Assist in the gathering and consolidating documentation for Service Desk use
• Develop test plans for business applications / users and locations, act as the interface between the program technical teams
• Work with operational stakeholders from end users to executive sponsors to elicit, analyze, validate, specify, verify, and manage their needs
• Facilitate the GSD Smart Assist onboarding process for new or transitioning Clients
• Provide detailed documentation including business requirements documents and Governance plans to organizational and adoption plans including communications and training materials to guide the deployment of the solution to the end users.
• Support the training on Smart Assist Clients, Processes and Tools.

What You Bring:

• 2+ years’ professional IT industry experience in a Business Analyst or Service Desk Technical Lead role within a complex consulting environment and with multi-technology solutions including SharePoint, Service Now, Microsoft Teams, Microsoft Office, SAP, Dynamics, and Windows
• Experience with Service Desk operations and ticket process
• Excellent written communication
• Excellent documentation skills
• Articulate and proficient public speaking skills with the ability to host and deliver presentations and workshops to clients
• Excellent problem-solving and multitasking skills

What Makes You Extra Awesome:

• ITIL Foundations
• Business Systems Analysis Certification (ECBA, ECBA+, CCBA, CBAP)

Why Work at Long View:

• Comprehensive benefits package from day one
• Fun is one of our core values
• Career growth– Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work– Be part of exciting projects while accessing all the latest technologies

$52,900 - $69,431 a year

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.