Junior Application Support Analyst - 14 month FTC

Octopus; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A financial services company in London is seeking a proactive Junior Application Support Analyst to support critical applications. This role involves monitoring application performance and managing support tickets. Candidates should have a relevant degree and 6 months to 2 years of experience in IT support. The position offers a competitive salary and a hybrid work model, with a focus on career development and teamwork.

Benefits

Competitive salary

Untracked holiday

Hybrid working model

Qualifications

• 6 months to 2 years of relevant experience in support roles.
• Familiarity with ticketing systems like JIRA and Freshdesk.
• Exposure to cloud environments like Azure or AWS.

Responsibilities

• Monitor and maintain health of business applications.
• Manage and respond to support tickets.
• Collaborate with teams to resolve issues.
• Document troubleshooting steps.

Skills

IT support fundamentals

Communication skills

Customer-focused attitude

Attention to detail

Education

Degree in Computer Science or related field

Tools

SQL

JIRA

ServiceNow

Job description

Company Description

At Octopus, we’re entrepreneurs and we’re investors, on a mission to back the people, ideas and industries that will change the world.

We think working here is great, but we’re understandably bias. Clickhereto explore Life at Octopus.

Job Description

What's in it for you?

We are looking for a proactive and enthusiastic Junior Application Support Analyst to join our growing production support team. You will play a key role in supporting a range of business-critical applications, including customer-facing websites, CRM systems, and internal portfolio management tools.

This is a great opportunity for someone early in their IT career to gain experience in a fast-paced financial services environment, work with modern cloud-based technologies, and develop core application support skills.

The team

You will be a part of a team of 10 people: 2 focus on managing finance applications, while 7 oversee IT applications. This role will specifically involve managing IT applications.

The main responsibility of the role is to support and maintain all applications including monitoring all alerts.

What you’ll Do:

• Monitor and maintain the health and performance of business applications.
• Respond to and manage support tickets in a timely and professional manner.
• Provide support for application users, ensuring a positive user experience.
• Investigate and resolve basic technical issues, escalating where needed.
• Assist with incident resolution and document troubleshooting steps.
• Collaborate with senior support analysts, engineering, and infrastructure teams to resolve issues.
• Contribute to support documentation and knowledge base updates.
• Support the deployment of application changes into production environments.
• Learn and follow SDLC best practices for support operations.

Qualifications

Skills & Experience:

Required:

• Degree or equivalent qualification in Computer Science, IT, or related field.
• 6 months to 2 years of relevant experience (internships, placements, or previous roles).
• Good understanding of IT support fundamentals.
• Familiarity with SQL and basic querying
• Exposure to ticketing systems (e.g., JIRA, ServiceNow, Freshdesk).
• Good understanding of application lifecycle and environments (Dev, Test, Prod).
• Strong communication skills, both written and verbal.
• Customer-focused attitude and a willingness to learn.
• Attention to detail and problem-solving mindset.
• Well presented, professional and a team player

Desirable (Nice to Have):

• Exposure to Microsoft Azure or AWS environments. #
• Understanding of APIs, Postman and SFTP.
• Familiarity with Microsoft Dynamics or other CRM systems.
• Knowledge of web technologies like HTML or XML.
• Basic scripting or automation knowledge (e.g., PowerShell or Python).

Additional Information

What we offer

A competitive salary
️ Untracked holiday
Hybrid working – minimum 3 days a week in the office
Anchor (our wellness hub) which includes Headspace, one to one coaching through Wellness Cloud, Digital GP & more

Our Values
At our core, we believe that how a company behaves is just as important as what it does. That’s why we chose to become an accredited B Corp (the equivalent of a Fairtrade coffee stamp but for companies) and to change our Articles of Association so that the interests all our stakeholders – employees, customers, communities, environment and shareholders – are considered in every decision we make.

We are committed to building a workplace where diversity is valued, and inclusion is a priority. By providing equal opportunities for growth and development, we embrace and celebrate all races, genders, religions, sexual orientations, ages, disabilities, and socio-economic backgrounds. We believe teams achieve their best when every member feels safe, respected and empowered to be their authentic selves.

We're proud to be disability confident and are committed to supporting candidates with a disability, including neurodiversity and mental health conditions, throughout the recruitment process. Applicants are welcome to opt-in to the disability confident scheme as part of our application process. If you require any adjustments to the interview process, we’ll be happy to accommodate where possible.