Court Services Administrator

Brook Street; Nuneaton and Bedworth; On-site; GBP 25,000 - 29,000; Full time

Job summary

Brook Street is recruiting an Admin Officer for the Nuneaton County Court, delivering essential front-line administrative support to hearing processes and court operations.

You will handle signposting, queries, data entry, risk identification for HMCTS buildings, and help maintain accurate case files while complying with data retention and safety protocols; a BASIC DBS check is required on onboarding.

Qualifications

• Confident communication skills and an empathetic approach to customer service
• Strong attention to detail for accurate administration and data entry
• Ability to follow policies, procedures and operational standards consistently
• Comfort handling sensitive information securely
• A calm, responsive style—especially when matters need immediate action

Responsibilities

• Manage administrative activity to support and facilitate hearing processes and related events
• Provide support and clear signposting to users and stakeholders via face-to-face, incoming/outgoing calls, and correspondence in a range of formats
• Use service scripts and knowledge guidance to direct queries to the correct services, including for customers with specific or complex needs
• Follow complaints policies and procedures, responding promptly to help prevent escalation and updating case systems as required
• Maintain accurate case file handling, secure information management, and compliance with retention and data loss protocols
• Support operational delivery through standard operating procedures and meeting service/performance targets
• Help manage jury service tasks (selection, deferral, reassignment and attendance tracking) and process related expenses/court fees
• Assist with listing and scheduling activities, coordinate diary/admin tasks locally, and respond to urgent matters
• Support enforcement processes, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., PEEPs, facility checks and issue logging) under guidance

Skills

Communication skills

Attention to detail

Policy adherence

Data security

Calm under pressure

Job description

Brook Street is recruiting an Admin Officer for the Nuneaton County Court, delivering essential front-line administrative support to hearing processes and court operations.

You will handle signposting, queries, data entry, risk identification for HMCTS buildings, and help maintain accurate case files while complying with data retention and safety protocols; a BASIC DBS check is required on onboarding.