Court Booking & Admin Coordinator (Temp)

Brook Street; Birkenhead; On-site; GBP 34,087,000 - 35,118,000; Full time

Benefits offered by this job

Parking on site

DBS costs covered

Job summary

Brook Street is seeking a Court Administrator (AO) for Booking Validation on a temporary basis in Birkenhead. This on-site role supports hearings, manages bookings, and provides essential admin assistance in a busy County Court environment.

You will handle case files, communicate with users, follow procedures, and help ensure timely processing while maintaining data accuracy and confidentiality. The role offers 37 hours per week with pay £12.86/hour rising to £13.25/hour after 12 weeks, with DBS

Qualifications

• Basic DBS required (Costs covered by the hiring process)
• On-site position in Birkenhead County Court
• Strong administrative accuracy and attention to detail

Responsibilities

• Carry out administrative tasks to prepare for, facilitate, and conclude hearings
• Support users and stakeholders through face-to-face contact, telephone, and written correspondence
• Use service scripts and knowledge articles to signpost the right support and provide clear, consistent information
• Follow complaints policies and procedures, respond promptly to help prevent escalation and update records
• Process work using standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry and secure information management
• Support jury service tasks including selection, deferral, reassignment, attendance tracking and related expenses
• Assist with listing and scheduling, helping ensure urgent matters are managed efficiently
• Support enforcement procedures, including financial assessments and fine collection, and produce basic reports
• Contribute to health and safety operations under team leader guidance

Skills

Customer service

Attention to detail

Process compliance

Communication

Prioritization

Job description

Brook Street is seeking a Court Administrator (AO) for Booking Validation on a temporary basis in Birkenhead. This on-site role supports hearings, manages bookings, and provides essential admin assistance in a busy County Court environment.

You will handle case files, communicate with users, follow procedures, and help ensure timely processing while maintaining data accuracy and confidentiality. The role offers 37 hours per week with pay £12.86/hour rising to £13.25/hour after 12 weeks, with DBS