Judicial Support & Admin Officer

Brook Street; Swansea; In loco; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Parking onsite

Descrizione del lavoro

Brook Street is recruiting an Administrative Officer to join the HMCTS team in Swansea. This fully office-based role supports hearing preparation, vacancy management, and high-quality customer service across face-to-face, telephone, and written channels.

The successful candidate will follow standard operating procedures, manage case files with care, assist with listing and scheduling, and contribute to health and safety checks under supervision. A proactive, detail-focused approach is essential.

Competenze

• Willingness to learn and adapt in a busy environment.
• Strong verbal and written communication with diverse users.
• Meticulous data handling and confidentiality.
• Ability to follow standard procedures and guidance.

Mansioni

• Support vacancy management by checking details are accurate (including templated information).
• Undertake administration to prepare for, facilitate, and support different types of hearing.
• Provide customer service to users and stakeholders face-to-face, by phone, and in writing.
• Use service scripts and knowledge articles to signpost the right support and give clear information.
• Identify risks relating to HMCTS facilities and report to SPoS as required.
• Carry out operational support using SOPs to meet targets and maintain standards.
• Handle case files with accurate data entry and secure information management.
• Assist with listing and scheduling to optimize judicial time and respond to urgent matters
• Provide judicial business support such as diary coordination and local tasks
• Support health and safety operations including PEEPs, facility checks, and safety governance.

Conoscenze

Willingness to learn

Clear communication

Attention to detail

Procedural compliance

Descrizione del lavoro

Brook Street is recruiting an Administrative Officer to join the HMCTS team in Swansea. This fully office-based role supports hearing preparation, vacancy management, and high-quality customer service across face-to-face, telephone, and written channels.

The successful candidate will follow standard operating procedures, manage case files with care, assist with listing and scheduling, and contribute to health and safety checks under supervision. A proactive, detail-focused approach is essential.