Court Admin & Hearings Support Officer (Temporary)

Brook Street; Haverfordwest; In loco; GBP 15.000 - 21.000; Tempo pieno

Descrizione del lavoro

Brook Street is seeking an administrative support assistant in Haverfordwest to help prepare for hearings and support court activity. This temporary role focuses on clear communication, meticulous data handling, and front-line client support in a government-facing environment.

You will handle face-to-face, telephone, and written inquiries, follow procedures on complaints, and assist with listing, scheduling, and basic reporting.

Competenze

• Strong customer service skills for diverse needs.
• Ability to use scripts/guidance for accurate information.
• Detail-focused approach to administration and data handling.
• Professional judgement under pressure and cooperative teamwork.

Mansioni

• Undertake administrative tasks to prepare for, facilitate, and support hearing activity
• Provide clear, consistent support to users via face-to-face, telephone, and written correspondence
• Use service scripts and knowledge articles to signpost users to the right services
• Follow complaints policies and procedures and support users through the process
• Update OPTIC and maintain secure case file handling with retention compliance
• Support jury service tasks including selection, deferral, reassignment, attendance tracking and processing expenses
• Assist with listing and scheduling, respond to urgent matters and follow listing policies
• Support enforcement procedures, including financial assessments and basic reporting
• Contribute to health and safety operations under guidance
• Identify risks relating to HMCTS buildings and inform SPoS as required

Conoscenze

Customer service

Clear communication

Attention to detail

Professional judgement

Team player

Descrizione del lavoro

Brook Street is seeking an administrative support assistant in Haverfordwest to help prepare for hearings and support court activity. This temporary role focuses on clear communication, meticulous data handling, and front-line client support in a government-facing environment.

You will handle face-to-face, telephone, and written inquiries, follow procedures on complaints, and assist with listing, scheduling, and basic reporting.