Court Admin Officer — Frontline Support & Hearings

Brook Street; Birkenhead; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is recruiting an Admin Officer to support HMCTS Birkenhead County Court. You’ll work Monday to Friday 9.00am–5.00pm, based in Birkenhead, handling frontline admin tasks that keep hearings running smoothly and provide clear guidance to users.

You’ll check vacancy details, prepare for hearings, assist with face-to-face and written enquiries, use service scripts, and ensure data entry accuracy and confidentiality across case files.

Qualifications

• Strong attention to detail and accuracy in information.
• Confident communication with users needing clarity.
• Structured approach to administration and process work.
• Professional judgement when handling sensitive information.

Responsibilities

• Check and maintain accuracy of vacancy details and template updates.
• Prepare for, facilitate, and conclude hearings with administrative support.
• Assist users with face-to-face engagement, calls and correspondence.
• Use HMCTS service scripts to signpost support and handle complex needs.
• Follow SOPs to meet targets and maintain service standards.
• Handle case files with accurate data entry and secure information management.
• Assist with listing and scheduling to use judicial time efficiently.
• Provide judicial business support, including diary coordination.
• Support health and safety activities and governance under guidance.
• Identify risks to HMCTS buildings and inform SPoS as required.

Skills

Attention to detail

Clear communication

Structured administration

Judgement under pressure

Job description

Brook Street is recruiting an Admin Officer to support HMCTS Birkenhead County Court. You’ll work Monday to Friday 9.00am–5.00pm, based in Birkenhead, handling frontline admin tasks that keep hearings running smoothly and provide clear guidance to users.

You’ll check vacancy details, prepare for hearings, assist with face-to-face and written enquiries, use service scripts, and ensure data entry accuracy and confidentiality across case files.