Admin Officer

Brook Street; Swansea; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Parking onsite

Job summary

Brook Street is recruiting an Administrative Officer to join the HMCTS team in Swansea. This fully office-based role supports hearing preparation, vacancy management, and high-quality customer service across face-to-face, telephone, and written channels.

The successful candidate will follow standard operating procedures, manage case files with care, assist with listing and scheduling, and contribute to health and safety checks under supervision. A proactive, detail-focused approach is essential.

Qualifications

• Willingness to learn and adapt in a busy environment.
• Strong verbal and written communication with diverse users.
• Meticulous data handling and confidentiality.
• Ability to follow standard procedures and guidance.

Responsibilities

• Support vacancy management by checking details are accurate (including templated information).
• Undertake administration to prepare for, facilitate, and support different types of hearing.
• Provide customer service to users and stakeholders face-to-face, by phone, and in writing.
• Use service scripts and knowledge articles to signpost the right support and give clear information.
• Identify risks relating to HMCTS facilities and report to SPoS as required.
• Carry out operational support using SOPs to meet targets and maintain standards.
• Handle case files with accurate data entry and secure information management.
• Assist with listing and scheduling to optimize judicial time and respond to urgent matters
• Provide judicial business support such as diary coordination and local tasks
• Support health and safety operations including PEEPs, facility checks, and safety governance.

Skills

Willingness to learn

Clear communication

Attention to detail

Procedural compliance

Job description

Administrative Officer

Location: The Law Courts, St Helen's Road, Swansea, SA1 4PF
Target start: ASAP | Contract length: 6 months (extension potential) | Working hours: 8.30am-5pm, 37 hours per week | Attendance: Fully office-based

Join HMCTS in Swansea and be part of a friendly, purpose-led team that helps ensure hearings are prepared and supported effectively. If you're organised, approachable, and genuinely willing to learn, we'd love to hear from you.

What you'll be doing:

• Support vacancy management by checking details are accurate (including templated information)
• Undertake administration to prepare for, facilitate, and support different types of hearing
• Provide customer service to users and stakeholders via face-to-face, telephone (incoming and outbound), and written correspondence in a range of formats
• Use HMCTS service scripts and knowledge articles to signpost the right support and give clear, consistent information-especially for users with specific or complex needs
• Identify risks relating to HMCTS buildings and elevate to the Senior Person on Site (SPoS) as required, taking immediate action when necessary
• Carry out operational support using standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Assist with listing and scheduling to help make the best use of judicial time and respond to urgent matters in line with listing policies
• Provide judicial business support such as diary coordination and local administrative tasks
• Support health and safety operations including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance

What you’ll bring:

• A willingness to learn and a strong can-do attitude
• Confidence communicating clearly and professionally with people in sometimes sensitive situations
• Attention to detail and a commitment to handling information securely
• Comfort following procedures and service guidance, while still being supportive and user-focused

Additional information:

• Parking available onsite
• Weekdays, fully office-based

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.