Judicial Admin Officer: Front‑Line Hearings & Support

Brook Street; Wirral; On-site; GBP 20,000 - 23,000; Full time

Job summary

Brook Street is recruiting for a front-line and administrative support role at HMCTS - Birkenhead County Court. If you're organised, calm under pressure and committed to helping people navigate hearings, this is a great opportunity.

You will handle face-to-face engagement, calls, and correspondence; maintain case details; support scheduling and diary coordination; and apply service scripts to guide users, including those with complex needs.

Qualifications

• Attention to detail and accuracy in information handling.
• Confident, empathetic communication with users.
• Structured approach to administration and case handling.
• Professional judgement with sensitive data and risk escalation.

Responsibilities

• Check and maintain accuracy of vacancy-related details and templates.
• Prepare for, facilitate, and conclude hearings with admin support.
• Assist users with face-to-face engagement, calls, and correspondence.
• Use service scripts and knowledge articles to signpost the right support for complex needs.
• Follow SOPs to meet performance targets and maintain standards.
• Handle case files with accurate data entry and secure information management.
• Assist with listing and scheduling to optimise judicial time and responsiveness.
• Provide diary coordination and local administrative tasks for the judiciary.

Skills

Attention to detail

Clear communication

Structured administration

Discretion with sensitive information

Job description

Brook Street is recruiting for a front-line and administrative support role at HMCTS - Birkenhead County Court. If you're organised, calm under pressure and committed to helping people navigate hearings, this is a great opportunity.

You will handle face-to-face engagement, calls, and correspondence; maintain case details; support scheduling and diary coordination; and apply service scripts to guide users, including those with complex needs.