Judicial Hearings Admin Specialist

Brook Street; Loughborough; On-site; GBP 24,000 - 27,000; Full time

Job summary

Brook Street is recruiting an organised, proactive administrator to support hearings and justice services in the United Kingdom. You will manage vacancy validation, prepare for hearings and assist with scheduling and case handling.

The role requires strong Microsoft Office and database skills, resilient and customer-focused communication, and the ability to work flexibly within policies. DBS checks are part of onboarding, with opportunities to contribute to a busy, high-impact environment.

Qualifications

• Strong communication skills, able to explain complex processes clearly.
• Teamwork and collaboration to support hearings and administrative duties.
• Resilience and professionalism in potentially distressing or high-pressure scenarios.
• Proactive problem-solving to resolve routine issues and escalate where needed.
• Attention to detail to ensure data accuracy and compliance with policies.

Responsibilities

• Manage vacancy management to validate and check processes are accurate and complete.
• Prepare for, facilitate and support hearings with admin tasks.
• Provide support to users via face-to-face, telephone and web chat and respond to correspondence.
• Direct people to services using scripts and knowledge articles for clear guidance.
• Follow complaints policies and assist through resolution and data updates.
• Handle case files with accurate data entry and secure information management.
• Support jury service tasks including selection, deferral, reassignment and attendance tracking.
• Assist with listing and scheduling and respond to urgent matters.
• Provide judicial business support such as diary coordination and local tasks.
• Support enforcement procedures and produce basic reports.
• Contribute to health and safety operations and use standard SOPs to meet targets.
• Help with operational support activities to maintain service standards.

Skills

Communication skills

Teamwork

Problem-solving

Resilience

Attention to detail

Confidentiality

Tools

Microsoft Office

Databases

Job description

Brook Street is recruiting an organised, proactive administrator to support hearings and justice services in the United Kingdom. You will manage vacancy validation, prepare for hearings and assist with scheduling and case handling.

The role requires strong Microsoft Office and database skills, resilient and customer-focused communication, and the ability to work flexibly within policies. DBS checks are part of onboarding, with opportunities to contribute to a busy, high-impact environment.