Judicial Admin Officer – Calm Support & Scheduling

Brook Street; Milton Keynes; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is hiring an Admin Officer in Milton Keynes to be the first point of contact and provide trusted administrative support for hearing activities. You will handle diary coordination, case files, and a range of enquiry channels to keep the justice process running smoothly.

The role requires clear communication, meticulous record-keeping, and adherence to procedures. DBS checks are part of onboarding, with a commitment to supporting veterans and a Disability Confident Leader stance.

Qualifications

• Experience providing frontline administrative support and handling enquiries.
• Ability to follow standard operating procedures and meet targets.
• Strong data entry and record-keeping skills with confidentiality.

Responsibilities

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearing activity
• Supporting users and stakeholders through face-to-face contact, telephone (incoming and outbound), and correspondence in a range of formats
• Using service scripts and knowledge articles to signpost users to the right support and give clear, consistent guidance for their query
• Following complaints policies and procedures, responding promptly to prevent escalation, and updating OPTIC as required
• Processing jury service tasks including selection, deferral, reassignment, attendance tracking, and handling related expenses and court fees
• Assisting with listing and scheduling to support efficient use of judicial time and urgent matters
• Handling case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Supporting enforcement procedures, including financial assessments, helping fine collection, and producing basic statistical/financial reports
• Contributing to health and safety activity (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
• Identifying risks relating to HMCTS buildings and informing the Senior Person on Site (SPoS) as required, with immediate response where necessary

Skills

Customer focus

Clear communication

Attention to detail

Resilience

Multichannel support

Job description

Brook Street is hiring an Admin Officer in Milton Keynes to be the first point of contact and provide trusted administrative support for hearing activities. You will handle diary coordination, case files, and a range of enquiry channels to keep the justice process running smoothly.

The role requires clear communication, meticulous record-keeping, and adherence to procedures. DBS checks are part of onboarding, with a commitment to supporting veterans and a Disability Confident Leader stance.