Court Admin & Hearings Support Specialist

Brook Street; Leicester; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Guaranteed interview for veterans/spo1

Disability Confident Leader / DefenceE

Job summary

Brook Street is recruiting for a Crown Court Administrative Officer in Leicester. This on-site, Monday to Friday role supports hearing activity, processes case files, handles correspondence, and assists with jury service tasks.

You will engage with users and stakeholders, follow procedures, maintain data accuracy and security, and help with scheduling, reporting, and policy compliance in a busy justice environment.

Qualifications

• Excellent customer service skills.
• Ability to communicate clearly and consistently.
• Careful, process-led approach to administration.
• Ability to follow policies and procedures.
• Willingness to help prevent issues from escalating.

Responsibilities

• Undertaking administrative tasks to prepare for and conclude hearing activity.
• Provide support to users and stakeholders via face-to-face engagement, telephone, and correspondence.
• Use scripts and knowledge articles to signpost users to relevant support and services.
• Follow complaints policies and assist through the process including escalation where needed.
• Process and maintain accurate case file information with secure information handling.

Skills

Customer service

Clear communication

Data accuracy

Policy adherence

Supportive attitude

Job description

Brook Street is recruiting for a Crown Court Administrative Officer in Leicester. This on-site, Monday to Friday role supports hearing activity, processes case files, handles correspondence, and assists with jury service tasks.

You will engage with users and stakeholders, follow procedures, maintain data accuracy and security, and help with scheduling, reporting, and policy compliance in a busy justice environment.