Court Operations Support Specialist

Brook Street; Manchester; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

You will prepare for hearings across multiple channels, handle enquiries, signpost to the right support and perform data entry with care, contributing to efficient operations and timely case management.

Qualifications

• Confidence working flexibly in a busy environment.
• Strong digital skills, including Microsoft Office and working with databases.
• Clear communication—able to explain procedures calmly, even in difficult or distressing situations.
• Proactive problem-solving and sound judgement, escalating complex matters where appropriate.
• Resilience and professionalism, staying impartial while supporting people through challenging moments.
• Customer service approach with the ability to follow established protocols and escalation criteria.

Responsibilities

• Be the first point of contact for court users, judicial office holders and partner agencies, providing exceptional customer service
• Prepare for, facilitate and support all types of hearings through a mix of face-to-face, telephone, webchat and written communication
• Handle enquiries, resolve routine issues and signpost users to the right support—especially those with vulnerable or complex needs
• Use service scripts and knowledge articles to provide clear, accurate information and prevent delays
• Carry out a range of administration tasks, including accurate data entry and secure information management
• Support jury service activity (selection, deferral, reassignment and attendance tracking), including processing related expenses and court fees
• Contribute to enforcement processes such as financial assessments and basic statistical/financial reporting
• Support operational standards and follow processes, including risk awareness for buildings and health & safety activities (under team guidance)
• Maintain service flow by prioritising your workload and acting promptly on urgent requests

Skills

Customer service

Microsoft Office

Data entry

Communication

Problem solving

Digital skills

Tools

Databases

Job description

You will prepare for hearings across multiple channels, handle enquiries, signpost to the right support and perform data entry with care, contributing to efficient operations and timely case management.