Impactful Justice Admin Specialist

Brook Street; East Midlands; On-site; GBP 29,851,000 - 40,387,000; Full time

Job summary

Brook Street is recruiting an AO Operational Support Officer to back day-to-day hearings in a busy, public-facing environment. Location NG2 1EE; hours 37 per week, Monday to Friday, 9:00–17:00.

Responsibilities include preparing hearings, handling inquiries via face-to-face, phone, and correspondence, data entry, case management, and diary coordination, with emphasis on accuracy, privacy, and adherence to procedures.

Qualifications

• Strong customer service via in-person, phone and written communications.
• Excellent administrative accuracy and discretion.
• Ability to follow processes and respond to urgent matters.

Responsibilities

• Undertaking administrative tasks to prepare for, facilitate and support hearings.
• Help users and stakeholders through clear, consistent support via face-to-face, telephone and correspondence in a range of formats.
• Signpost people to the right services using service scripts and knowledge articles.
• Follow complaints policies and support cases through the process, updating OPTIC as required.
• Support operational activity by processing work against procedures and targets.
• Handle case files with accurate data entry and secure information management.
• Manage jury service tasks including selection, deferral, reassignment and attendance tracking.
• Assist with listing, scheduling and coordinating judicial business support.
• Support enforcement activity including financial assessments and basic reporting.
• Contribute to health and safety operations under team leader guidance.

Skills

Customer service

Administrative focus

Data entry

Communication

Job description

Brook Street is recruiting an AO Operational Support Officer to back day-to-day hearings in a busy, public-facing environment. Location NG2 1EE; hours 37 per week, Monday to Friday, 9:00–17:00.

Responsibilities include preparing hearings, handling inquiries via face-to-face, phone, and correspondence, data entry, case management, and diary coordination, with emphasis on accuracy, privacy, and adherence to procedures.