Join us at Varicon as Customer Support Representative

Black Nova Group; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing tech company in the City of London is seeking a Customer Support Representative. The successful candidate will assist with customer data setup, onboarding activities, and support tasks. Proficiency in Excel and Google Sheets, along with excellent communication skills, is required. This role promises hands-on experience in customer operations and the opportunity for long-term growth within a dynamic team.

Benefits

Real-world experience in customer operations

Friendly and fast-paced team

Possibility of long-term opportunities

Qualifications

• Good spoken and written English communication skills.
• Strong attention to detail and a methodical approach to work.
• Proficiency with Excel formulas and Google Sheets.
• Willingness to learn new software tools and systems.
• Organised, proactive, and able to follow through on tasks.
• Team-oriented with a positive, collaborative mindset.

Responsibilities

• Assist in organizing and uploading customer data into the system.
• Help set up customer accounts and ensure a smooth onboarding experience.
• Support with administrative activities like updating FAQs.
• Adopt B2B communication softwares and ensure everything is updated.
• Use Excel formulas and Google Sheets to manage customer data.
• Work closely with the CS and Product teams to provide support.
• Build familiarity with SaaS tools and customer processes.

Skills

Good spoken and written English communication skills

Strong attention to detail

Proficiency with Excel formulas and Google Sheets

Willingness to learn new software tools

Organised and proactive

Team-oriented

Job description

Join us at Varicon as Customer Support Representative

We usually respond within a week.

About Varicon

Varicon is a fast-growing, venture-backed software startup focused on transforming how construction companies manage their projects. We help our customers improve efficiency, track performance, and streamline operations using modern, easy-to-use tools.

We’re looking for a Customer Success / Support Intern to join our team in Kathmandu. This is an excellent opportunity for someone early in their career who is organised, detail‑oriented, and eager to learn how great customer experience is delivered at a growing tech company.

What You’ll Be Doing

• Customer Data Setup: Assist in organizing and uploading customer data into the system as part of the onboarding process.

• Support Onboarding Activities: Work with the Customer Success team to help set up customer accounts, checklists, templates, and ensure a smooth onboarding experience.

• Admin & Support Tasks: Help the support team with administrative activities like logging issues, updating FAQs, and maintaining documentation.

• System Updates: Adopt B2B communication softwares and ensure everything is updated.

• Excel/Sheets Work: Use Excel formulas and Google Sheets to clean, prepare, and manage customer data.

• Team Collaboration: Work closely with the CS and Product teams to ensure customers receive timely and accurate support.

• Learning & Development: Build familiarity with SaaS tools, customer processes, and industry knowledge.

What We’re Looking For

• Good spoken and written English communication skills.

• Strong attention to detail and a methodical approach to work.

• Proficiency with Excel formulas and Google Sheets.

• Willingness to learn new software tools and systems.

• Organised, proactive, and able to follow through on tasks.

• Team-oriented with a positive, collaborative mindset.

Why Join Us

• Learn how a modern SaaS company works from the inside.

• Gain real-world experience in customer operations and support.

• Work in a friendly and fast-paced team that values learning and contribution.

• Possibility of long-term opportunities based on performance.

Our Values

We’re building a team that lives by our core values:

• Growth Mindset – Always learning and improving.

• Customer Obsessed – Focused on delivering value.

• Challenge the Status Quo – Curious and proactive.

• Inclusive by Design – Respectful and collaborative.

• Take Ownership – Responsible and accountable.

How to Apply

If you’re organised, curious, and excited to support real customers in a growing tech business, send us your CV and a short note about why you’re interested in this role at Varicon.