JOC Incident Manager – 12-month Fixed-Term Contract

Barclays UK; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a JOC Incident Manager to ensure operational excellence and coordinate incident responses. The ideal candidate should possess prior banking experience, strong communication skills, and an understanding of security mechanisms. Responsibilities include monitoring security incidents and collaborating with various teams for effective responses. This role is on a 12-month fixed-term contract in London and requires effective data resource management during incidents.

Qualifications

• Prior experience in a banking environment is essential.
• Must understand layered defense mechanisms.
• Strong communication skills needed for broad audience interaction.

Responsibilities

• Coordinate incident plans and responses through data resources.
• Monitor real-time security incidents impacting assets and customers.
• Collaborate with teams to provide efficient responses to incidents.

Skills

Experience in a banking environment

Understanding of layered defense mechanisms

Strong communication skills

Ability to remain calm under pressure

Tools

ServiceNow

X-Matters

Everbridge

Silobreaker

Job description

Join Barclays as a JOC Incident Manager, where you’ll play a key role in shaping our digital landscape, driving innovation, and ensuring operational excellence. Working within the Joint Operations Centre, you will coordinate incident response plans and collaborate with various stakeholders, leveraging diverse data resources to safeguard the virtual and physical security of the bank.

Please note this is a 12-month fixed-term contract. The position operates on a fully rotational shift pattern between 8:00 AM and 6:00 PM with an average of four days per week. While weekend on-site attendance is not required, weekend shift coverage may be scheduled.

To be successful as a JOC Incident Manager, you will need the following:

• Prior experience in a banking environment.
• Understanding of layered and intelligence-driven defence mechanisms.
• Familiarity with platforms such as ServiceNow, X-Matters, Everbridge, and Silobreaker.
• Strong ability to communicate efficiently with a broad audience across the bank, including regulators, staff, and senior management.
• Confidence under pressure, with the ability to stay calm, focused, and in control during high-stakes situations.

Some other highly valued skills may include:

• A working knowledge of Risk Management and the part that controls play in a security posture of an organisation. Ability to identify operational risks and issues in a fast time environment, and take proportionate and appropriate actions.
• Previous experience working in a large multinational organisation with colleagues and stakeholders based in multiple/remote locations.
• Previous experience in a Security Control Room environment.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate will be based in 1CP, London.

Purpose of the role

To coordinate incident plans/responses and collaborate with various stakeholders through the use of various data resources.

Accountabilities

• Monitoring of real-time security incidents and emergencies that may impact the bank's assets, colleagues and customers through the use of various security systems and tools.
• Development and coordinate a unique response/plan, and contingency plan, to each case through the effective deployment of resources and personnel.
• Collaboration with teams across the bank, including the security operations team, facility management team and external security vendors, to provide time efficient communication and responses to incidents and emergencies.
• Implementation and execution of security policies and procedures in the events of security incidents and emergencies.
• Execution of training and drills for Joint Operations Centre colleagues to prepare and upskill them in the event of an emergency.
• Collection of data from sources including intelligence reports, diverse types of media and operational news to update situational awareness databases and track progress of operations.

Assistant Vice President Expectations

• Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
• Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.