Jaguar Land Rover Parts Advisor

Jaguar Land Rover; Swansea; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

30 days annual leave including bankhol

Birthday off

Monthly bonus opportunities

Contributory pension scheme

Staff discounts on servicing and parts

Free Annual MOT

Employee Assistance Programme 24/7

Cycle to Work Scheme

Long Service Awards

Sinclair Foundation financial support

Job summary

Jaguar Land Rover Swansea is seeking a customer-focused Parts Advisor to join the Aftersales team within Sinclair Group. You’ll assist customers, source genuine Jaguar Land Rover parts and support workshop technicians, delivering premium service and maintaining stock accuracy daily.

With a fast-paced environment and opportunities to grow, the role rewards strong customer service skills, organisational ability, and a passion for the automotive sector. Full-time position at Swansea site.

Qualifications

• Experience in a dealership parts department or strong customer service background
• Ability to promote parts, accessories and aftersales products
• Strong organisational skills and attention to detail

Responsibilities

• Assist retail and trade customers with parts and accessory enquiries
• Identify, source and supply genuine Jaguar Land Rover parts
• Support workshop technicians by ensuring parts are available when required
• Handle telephone, email and face-to-face enquiries professionally
• Promote parts and aftersales products to maximize sales opportunities
• Manage stock levels and assist with stock control procedures
• Liaise with suppliers regarding orders, returns and warranty items
• Process payments, invoices and parts documentation accurately
• Work towards departmental targets and KPIs
• Deliver an exceptional customer experience reflecting the Jaguar Land Rover brand

Skills

Customer service

Organised

Communication

Stock control

IT skills

Job description

Jaguar Land Rover Swansea is looking for a customer-focused and organised Parts Advisor to join our successful Aftersales team. Representing two of the world's most prestigious automotive brands, you'll play a key role in delivering the exceptional service standards our customers expect while supporting our workshop technicians with genuine Jaguar Land Rover parts and accessories. This is a fast-paced and rewarding position where no two days are the same. Whether you already have experience within a dealership parts department or come from a strong customer service background and are looking to develop a career in the motor industry, we'd love to hear from you. What you'll be doing

• Assisting retail and trade customers with parts and accessory enquiries
• Identifying, sourcing and supplying genuine Jaguar Land Rover parts accurately and efficiently
• Supporting workshop technicians by ensuring parts are available when required
• Handling telephone, email and face-to-face enquiries professionally
• Promoting parts, accessories and aftersales products to maximise sales opportunities
• Managing stock levels and assisting with stock control procedures
• Liaising with suppliers regarding orders, returns and warranty items
• Processing payments, invoices and parts documentation accurately
• Working towards departmental targets and key performance indicators
• Delivering an exceptional customer experience that reflects the premium Jaguar Land Rover brand
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• The ability to work efficiently in a busy environment
• A positive and team-oriented approach
• Good IT skills and the ability to learn new systems quickly
• Previous automotive or parts experience would be advantageous
• Knowledge of Jaguar Land Rover products or the premium automotive sector would be beneficial
• A passion for delivering outstanding customer service

Why Join Sinclair Group?

As a family-owned business with over 80 years of success, we are committed to developing our people and helping them build rewarding careers. Our benefits include:

• 30 days annual leave including bank holidays, increasing with service
• Your birthday off
• Monthly bonus opportunities
• Contributory pension scheme
• Staff discounts on vehicle servicing and parts
• Free Annual MOT
• Employee Assistance Programme with 24/7 support
• Cycle to Work Scheme
• Long Service Awards
• Sinclair Foundation financial support during ill-health
• Free on-site parking
• Ongoing manufacturer training and development
• Clear career progression opportunities within Sinclair Group

Why Jaguar Land Rover?

Working with Jaguar Land Rover means being part of a globally recognised luxury automotive brand known for innovation, performance and exceptional customer experiences. You'll join a passionate team committed to delivering excellence and helping customers get the very best from their vehicles.