Jaguar Land Rover Parts Advisor

Jaguar Land Rover; Cardiff; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

30 days annual leave including bankhol

Birthday off

Monthly bonus opportunities

Contributory pension scheme

Staff discounts on service and parts

Zusammenfassung

Sinclair Group is seeking a Parts Advisor for Jaguar Land Rover Swansea. You will be part of the Aftersales team, assisting customers with parts and accessories, sourcing genuine parts, and supporting workshop technicians to ensure smooth operations.

A customer-focused, well-organised approach and good IT skills are essential. Experience in automotive parts or strong customer service background is beneficial, with opportunities to promote parts and aftersales products and contribute to sales

Qualifikationen

• Experience in a parts department or strong customer service background
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Ability to work efficiently in a busy environment
• Knowledge of Jaguar Land Rover products or the premium automotive sector would be beneficial

Aufgaben

• Assist retail and trade customers with parts and accessory enquiries
• Identify, source and supply genuine Jaguar Land Rover parts accurately
• Support workshop technicians by ensuring parts are available when required
• Handle telephone, email and face-to-face enquiries professionally
• Promote parts, accessories and aftersales products to maximise sales opportunities
• Manage stock levels and assist with stock control procedures
• Liaise with suppliers regarding orders, returns and warranty items
• Process payments, invoices and parts documentation accurately
• Work towards departmental targets and KPIs
• Deliver an exceptional customer experience reflecting the Jaguar Land Rover brand

Kenntnisse

Customer service

Organisation

Communication

Tools

Stock management software

Jobbeschreibung

Jaguar Land Rover Swansea is looking for a customer-focused and organised Parts Advisor to join our successful Aftersales team. Representing two of the world's most prestigious automotive brands, you'll play a key role in delivering the exceptional service standards our customers expect while supporting our workshop technicians with genuine Jaguar Land Rover parts and accessories. This is a fast-paced and rewarding position where no two days are the same. Whether you already have experience within a dealership parts department or come from a strong customer service background and are looking to develop a career in the motor industry, we'd love to hear from you. What you'll be doing

• Assisting retail and trade customers with parts and accessory enquiries
• Identifying, sourcing and supplying genuine Jaguar Land Rover parts accurately and efficiently
• Supporting workshop technicians by ensuring parts are available when required
• Handling telephone, email and face-to-face enquiries professionally
• Promoting parts, accessories and aftersales products to maximise sales opportunities
• Managing stock levels and assisting with stock control procedures
• Liaising with suppliers regarding orders, returns and warranty items
• Processing payments, invoices and parts documentation accurately
• Working towards departmental targets and key performance indicators
• Delivering an exceptional customer experience that reflects the premium Jaguar Land Rover brand
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• The ability to work efficiently in a busy environment
• A positive and team-oriented approach
• Good IT skills and the ability to learn new systems quickly
• Previous automotive or parts experience would be advantageous
• Knowledge of Jaguar Land Rover products or the premium automotive sector would be beneficial
• A passion for delivering outstanding customer service

Why Join Sinclair Group?

As a family-owned business with over 80 years of success, we are committed to developing our people and helping them build rewarding careers. Our benefits include:

• 30 days annual leave including bank holidays, increasing with service
• Your birthday off
• Monthly bonus opportunities
• Contributory pension scheme
• Staff discounts on vehicle servicing and parts
• Free Annual MOT
• Employee Assistance Programme with 24/7 support
• Cycle to Work Scheme
• Long Service Awards
• Sinclair Foundation financial support during ill-health
• Free on-site parking
• Ongoing manufacturer training and development
• Clear career progression opportunities within Sinclair Group

Why Jaguar Land Rover?

Working with Jaguar Land Rover means being part of a globally recognised luxury automotive brand known for innovation, performance and exceptional customer experiences. You'll join a passionate team committed to delivering excellence and helping customers get the very best from their vehicles.