Italian-Speaking Sales Support Specialist

Confidential; England; On-site; GBP 26,000 - 38,000; Full time

Job summary

Confidential is seeking a fluent Italian-speaking Sales Support specialist to join its expanding technology and engineering team in the UK. You will handle inquiries, process orders and support the sales function to deliver excellent customer service.

You will work closely with Sales Managers and Key Accounts, manage orders, update customer records and provide forecasting input using SAP or Salesforce and MS Office.

Qualifications

• Fluent in Italian and English written and spoken.
• Experience in sales support, order processing or customer service.
• Strong organizational skills and customer focus.
• Proficient with MS Office and business systems.

Responsibilities

• Handle incoming customer calls, emails and other enquiries.
• Respond quickly and professionally to customer queries and provide order updates.
• Manage incoming sales enquiries and progress opportunities through to order where possible.
• Process customer orders accurately and efficiently.
• Review pending orders and follow up on outstanding customer requirements.
• Manage customer accounts and provide administrative and troubleshooting support.
• Act as a key point of contact for Sales Managers and Key Account Managers.
• Proactively follow up with customers regarding repeat orders and ongoing projects.
• Maintain accurate customer and project information.
• Provide accurate sales/project forecasts based on available information.
• Provide general administrative support to the wider sales team.
• Work collaboratively with colleagues to ensure a smooth and efficient customer support function.

Skills

Italian language

English language

Customer service

Sales administration

Order management

Communication

Microsoft Office

Tools

SAP

Salesforce

Job description

Confidential is seeking a fluent Italian-speaking Sales Support specialist to join its expanding technology and engineering team in the UK. You will handle inquiries, process orders and support the sales function to deliver excellent customer service.

You will work closely with Sales Managers and Key Accounts, manage orders, update customer records and provide forecasting input using SAP or Salesforce and MS Office.