Sales Support Assistant

Workshop Recruitment; Burridge; On-site; GBP 28,000 - 30,000; Full time

Job summary

Workshop Recruitment is hiring a Sales Support Assistant for a permanent role in Fareham. The position supports the Sales Director and coordinates with the Italian office, logistics and warehousing to deliver excellent service.

A strong emphasis on CRM, Excel, and process improvement is required; you must drive to the site. The role involves order processing, quotations, contract administration and data reporting across a fast-paced, professional environment.

Qualifications

• Proven experience in sales support or sales operations.
• Experience with CRM systems.
• Strong organisational and multitasking abilities.
• Excellent communication and problem-solving skills.
• Advanced proficiency in Microsoft Excel and reporting tools.

Responsibilities

• Oversee daily sales support activities, including order processing, quotations, and contract administration.
• Maintain and improve CRM systems and sales databases.
• Manage stock and liaise with 3PL partners.
• Identify inefficiencies and document SOPs to streamline processes.
• Act as escalation point for customer queries and liaise with internal teams.

Skills

Sales support

CRM systems

Excel

Communication

Organization

Problem-solving

Attention to detail

Team player

Tools

Microsoft Excel

CRM software

Job description

Sales Support AssistantFarehamPermanent£28,000 - £30,000 Do you have experience in dealing with customers as a first point of contact and supporting with the sales order process? If so, we are seeking a detail-oriented and proactive Sales Support Assistant to work closely alongside a Sales Director. You will be working in a small, local office team for a large international business. Liaising with the Italian sales office you will be dealing directly with customers and internal teams including logistics and warehousing to deliver an exceptional service to clients. The ideal candidate will possess strong organisational and communication skills, with solid computer literacy with ability to learn new software. This position is suitable for an individual who is eager to contribute to a fast-paced, professional environment. DUE TO LOCATION, YOU WILL BE REQUIRED TO DRIVE AND HAVE OWN TRANSPORT – Parking is free!

Sales Operations Support

• Oversee daily sales support activities, including order processing, quotations, and contract administration
• Ensure accuracy and timeliness of sales documentation and reporting
• Maintain and improve CRM systems and sales databases
• Management of stock and engagement with 3PL partners

Process Improvement

• Identify inefficiencies and implement streamlined sales processes
• Develop and document standard operating procedures (SOPs)
• Collaborate with sales leadership and colleagues to enhance workflows

Customer & Stakeholder Support

• Act as escalation point for customer queries and issues
• Ensure high levels of customer satisfaction and service delivery
• Liaise with internal departments (e.g., finance, logistics, marketing)

Systems & Tools Management

• Manage CRM systems
• Ensure data integrity
• Support implementation of new sales tools and technologies

Key Performance Indicators (KPIs)

• Sales process efficiency and turnaround times
• Accuracy of sales data and reporting
• Customer satisfaction scores
• CRM adoption and data quality

Skills & Experience Essential

• Proven experience in sales support, sales operations, or similar role
• Experience with CRM systems
• Excellent organisational and multitasking abilities
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel and reporting tools
• Detail-oriented with high accuracy
• Strong communication and interpersonal skills
• Proactive and solution-focused mindset
• Ability to work under pressure and meet deadlines
• Collaborative team player with leadership capability

Working Hours

Monday to Friday 8.30am /9am – 5pm