Sales Support - Italian

Confidential; England; On-site; GBP 26,000 - 38,000; Full time

Job summary

Confidential is seeking a fluent Italian-speaking Sales Support specialist to join its expanding technology and engineering team in the UK. You will handle inquiries, process orders and support the sales function to deliver excellent customer service.

You will work closely with Sales Managers and Key Accounts, manage orders, update customer records and provide forecasting input using SAP or Salesforce and MS Office.

Qualifications

• Fluent in Italian and English written and spoken.
• Experience in sales support, order processing or customer service.
• Strong organizational skills and customer focus.
• Proficient with MS Office and business systems.

Responsibilities

• Handle incoming customer calls, emails and other enquiries.
• Respond quickly and professionally to customer queries and provide order updates.
• Manage incoming sales enquiries and progress opportunities through to order where possible.
• Process customer orders accurately and efficiently.
• Review pending orders and follow up on outstanding customer requirements.
• Manage customer accounts and provide administrative and troubleshooting support.
• Act as a key point of contact for Sales Managers and Key Account Managers.
• Proactively follow up with customers regarding repeat orders and ongoing projects.
• Maintain accurate customer and project information.
• Provide accurate sales/project forecasts based on available information.
• Provide general administrative support to the wider sales team.
• Work collaboratively with colleagues to ensure a smooth and efficient customer support function.

Skills

Italian language

English language

Customer service

Sales administration

Order management

Communication

Microsoft Office

Tools

SAP

Salesforce

Job description

We are working with a growing global technology and engineering business that is looking for an Italian fluent speaker to join their Sales Support team.

A fantastic newly created permanent opportunity, this is a great for someone with fluent Italian and English ideally customer service, sales administration or order management experience but they are flexible. Someone who enjoys working in a fast-paced environment and supporting both customers and sales teams.

You will play an important role in managing customer enquiries, processing orders and providing day-to-day support to the sales function, helping to deliver an excellent customer experience and maximise sales opportunities.

Key Responsibilities

• - Handle incoming customer calls, emails and other enquiries.
• - Respond quickly and professionally to customer queries and provide updates on orders.
• - Manage incoming sales enquiries and progress opportunities through to order wherever possible.
• - Process customer orders accurately and efficiently.
• - Review pending orders and follow up on outstanding customer requirements.
• - Manage customer accounts and provide administrative and troubleshooting support.
• - Act as a key point of contact for Sales Managers and Key Account Managers.
• - Proactively follow up with customers regarding repeat orders and ongoing projects.
• - Maintain accurate customer and project information.
• - Provide accurate sales/project forecasts based on available information.
• - Provide general administrative support to the wider sales team.
• - Work collaboratively with colleagues to ensure a smooth and efficient customer support function.

We are looking for someone who is:

• - Customer-focused with excellent communication skills.
• - Highly organised with strong attention to detail.
• - Comfortable managing multiple priorities and working to deadlines.
• - Professional, adaptable and confident dealing with customers.
• - A strong team player who enjoys working collaboratively.
• - Proactive and commercially aware, with the ability to identify opportunities to progress enquiries into orders.
• - Confident using Microsoft Office and general business systems.

Previous experience in Sales Support, Customer Service, Sales Administration, Order Processing, Account Administration is prefereed but not essential would be highly beneficial.
Experience with SAP and/or Salesforce would be advantageous, although full training can be provided.

This is an opportunity to join an established international organisation offering a collaborative working environment, opportunities for development and the chance to work closely with both customers and a global sales team.

If you are organised, commercially minded and enjoy providing excellent customer service, we'd love to hear from you.