Italian Sales Support Administrator

Trinity Resource Solutions; Reading; On-site; GBP 28,000 - 36,000; Full time

Job summary

Trinity Resource Solutions in Reading, United Kingdom, is seeking an Italian-fluent Sales Support partner to bolster our global technology and engineering sales functions. You will handle enquiries, process orders and provide day-to-day support to customers and Sales Managers, helping to maximise opportunities and deliver excellent service.

The role suits someone with customer service or sales administration experience who is comfortable working in a fast-paced environment, using SAP/Salesforce

Qualifications

• Fluent Italian and English preferred.
• Experience in customer service, sales administration or order management (beneficial).
• Able to thrive in a fast-paced environment and support customers and sales teams.
• Proactive, commercially aware with ability to progress enquiries into orders.
• Highly organized with strong attention to detail.
• Comfortable handling multiple priorities and deadlines.
• Professional, adaptable and confident with customers.
• Team player who collaborates effectively.

Responsibilities

• Handle incoming customer calls, emails and enquiries.
• Respond quickly to queries and provide order updates.
• Progress sales enquiries to orders where possible.
• Process customer orders accurately and efficiently.
• Review pending orders and follow up on requirements.
• Manage customer accounts and provide admin support.
• Act as a point of contact for Sales Managers and Key Accounts.
• Proactively follow up on repeat orders and projects.
• Maintain accurate customer/project data and forecasts.
• Support the wider sales team with admin tasks.

Skills

Italian fluent

Customer service

Sales administration

Order management

Proactive & commercial awareness

Microsoft Office

SAP

Salesforce

Tools

SAP

Salesforce

Microsoft Office

Job description

We are working with a growing global technology and engineering business that is looking for an Italian fluent speaker to join their Sales Support team.

A fantastic newly created permanent opportunity, this is a great for someone with fluent Italian and English ideally customer service, sales administration or order management experience but they are flexible. Someone who enjoys working in a fast-paced environment and supporting both customers and sales teams.

You will play an important role in managing customer enquiries, processing orders and providing day‑to‑day support to the sales function, helping to deliver an excellent customer experience and maximise sales opportunities.

Key Responsibilities

• Handle incoming customer calls, emails and other enquiries.
• Respond quickly and professionally to customer queries and provide updates on orders.
• Manage incoming sales enquiries and progress opportunities through to order wherever possible.
• Process customer orders accurately and efficiently.
• Review pending orders and follow up on outstanding customer requirements.
• Manage customer accounts and provide administrative and troubleshooting support.
• Act as a key point of contact for Sales Managers and Key Account Managers.
• Proactively follow up with customers regarding repeat orders and ongoing projects.
• Maintain accurate customer and project information.
• Provide accurate sales/project forecasts based on available information.
• Provide general administrative support to the wider sales team.
• Work collaboratively with colleagues to ensure a smooth and efficient customer support function.

We are looking for someone who is:

• Customer-focused with excellent communication skills.
• Highly organised with strong attention to detail.
• Comfortable managing multiple priorities and working to deadlines.
• Professional, adaptable and confident dealing with customers.
• A strong team player who enjoys working collaboratively.
• Proactive and commercially aware, with the ability to identify opportunities to progress enquiries into orders.
• Confident using Microsoft Office and general business systems.

Previous experience in Sales Support, Customer Service, Sales Administration, Order Processing, Account Administration is prefereed but not essential would be highly beneficial.

Experience with SAP and/or Salesforce would be advantageous, although full training can be provided.

This is an opportunity to join an established international organisation offering a collaborative working environment, opportunities for development and the chance to work closely with both customers and a global sales team.

If you are organised, commercially minded and enjoy providing excellent customer service, we'd love to hear from you.