Graduate Italian Speaking Account Manager

Graduate Talent; Royal Leamington Spa; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid working arrangements

Share Scheme

Pension

24/7 EAP

Discount Schemes

Free Car Parking

Monthly team lunch

Job summary

A fast-growing technology company in Royal Leamington Spa seeks a Customer Support Representative to provide exceptional support. This role involves responding to customer queries on various platforms and resolving technical inquiries. Ideal candidates should have strong communication skills, experience in customer service, and proficiency in a European language. The company offers hybrid working arrangements and a supportive team culture with numerous benefits.

Qualifications

• Fluent in a European language (Spanish or Italian).
• Experience in a digital environment.
• Willingness to go the extra mile for customer engagement.

Responsibilities

• Respond to customer queries via email and social media.
• Prioritize and resolve daily customer support queries.
• Handle technical inquiries from non-technical users with clarity.

Skills

Proficiency in verbal and written English

Experience in customer service

Strong organizational skills

Problem-solving skills

Ability to comprehend technical queries

Tools

CRM systems (Shopify/Gorgias)

Job description

My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence.

The role is to provide exceptional customer support.

Key Responsibilities

• Responding to customer queries via email or on social media platforms
• Prioritising daily customer support queries and providing timely resolutions
• Handling technical inquiries from non-technical users with clarity and expertise
• Working towards achieving an excellent first-time resolution for customers
• Adapting to the growing needs of our EU business, with an initial focus on 30% European and 70% English queries

Essential Skills and Qualifications

• Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian)
• Demonstrated ability to comprehend technical queries and provide effective solutions
• Prior experience in customer service
• Strong organisational and problem‑solving skills
• Experience in a digital environment
• Proven track record of generating sales leads
• Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.

Preferred Skills and Qualifications

• Previous experience working for an e‑commerce brand
• Familiarity with email customer service for technical products/brands
• Knowledge of CRM systems, particularly Shopify/Gorgias experience
• Comfortable engaging with customers via phone calls
• Proficiency in UK and an EU language
• Experience in handling customer queries through phone calls
• Familiarity with technology‑related products and services.

We operate a Hybrid Working Policy: 2 days in the office (Tue and Wed) and remaining days at home. Working UK hours with some flexibility and occasional evening/weekend hours depending on business needs.

You must have the right to work in the UK without the need for VISA sponsorship now or in the future.

This is a great opportunity to work in a dynamic, innovative environment with a supportive team culture with regular team events and professional development opportunities.

Benefits

• Hybrid working arrangements
• Share Scheme
• Pension
• 24/7 EAP
• Discount Schemes
• Free Car Parking
• Monthly team lunch

If you believe you meet our criteria and are excited about joining a dynamic team, we want to hear from you!