Italian-Speaking Sales Support Specialist

Trinity Resource Solutions; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Trinity Resource Solutions in Reading, UK is seeking a Sales Support professional to join our global technology and engineering business. You will support customers and the sales team, handling enquiries, processing orders and providing day-to-day sales administration.

Ideal candidates will be fluent in English and Italian, highly organized and proactive, with experience in SAP and Salesforce being advantageous.

Qualifications

• Customer-focused with excellent communication.
• Fluent in English and Italian.
• Highly organized with attention to detail.
• Experience in Sales Support or related roles.

Responsibilities

• Handle incoming customer calls, emails and other enquiries.
• Respond quickly and professionally to customer queries and provide updates on orders.
• Manage incoming sales enquiries and progress opportunities through to order wherever possible.
• Process customer orders accurately and efficiently.
• Review pending orders and follow up on outstanding customer requirements.
• Manage customer accounts and provide administrative and troubleshooting support.
• Act as a key point of contact for Sales Managers and Key Account Managers.
• Proactively follow up with customers regarding repeat orders and ongoing projects.
• Maintain accurate customer and project information.
• Provide accurate sales/project forecasts based on available information.
• Provide general administrative support to the wider sales team.
• Work collaboratively with colleagues to ensure a smooth and efficient customer support function.

Skills

Customer service

Sales administration

Order management

Order processing

Account administration

Tools

SAP

Salesforce

Microsoft Office

Job description

Trinity Resource Solutions in Reading, UK is seeking a Sales Support professional to join our global technology and engineering business. You will support customers and the sales team, handling enquiries, processing orders and providing day-to-day sales administration.

Ideal candidates will be fluent in English and Italian, highly organized and proactive, with experience in SAP and Salesforce being advantageous.