Sales Support

Trinity Resource Solutions; Pangbourne; On-site; GBP 26,000 - 34,000; Full time

Job summary

Trinity Resource Solutions in Reading is seeking a Sales Support professional to join our team. You will manage customer enquiries, process orders, and provide day-to-day support to the sales function, helping to deliver excellent customer experiences and maximise sales opportunities.

You should be customer-focused, highly organised, and comfortable handling multiple priorities. Experience in SAP and Salesforce is advantageous, with strong English and Italian communication skills.

Qualifications

• Customer-focused with excellent communication.
• Fluent in English and Italian.
• Experience in Sales Support or Order Processing.
• Proficient with SAP or Salesforce is a plus.

Responsibilities

• Handle customer calls, emails and enquiries.
• Respond quickly and professionally to customer queries and provide updates on orders.
• Progress sales enquiries through to order where possible.
• Process customer orders accurately and efficiently.
• Review pending orders and follow up on outstanding customer requirements.
• Manage customer accounts and provide administrative and troubleshooting support.
• Act as a key point of contact for Sales Managers and Key Account Managers.
• Provide accurate sales forecasts based on information.
• Provide general administrative support to the wider sales team.
• Collaborate with colleagues to ensure a smooth customer support function.

Skills

Customer service

Sales support

Order processing

Multi-tasking

MS Office

Team player

Commercial awareness

Tools

SAP

Salesforce

Job description

We are working with a growing global technology and engineering business that is looking for a Sales Support professional to join its team in Reading. This is a great opportunity for someone with strong customer service, sales administration or order management experience who enjoys working in a fast-paced environment and supporting both customers and sales teams. You will play an important role in managing customer enquiries, processing orders and providing day-to-day support to the sales function, helping to deliver an excellent customer experience and maximise sales opportunities.

Key Responsibilities

• Handle incoming customer calls, emails and other enquiries.
• Respond quickly and professionally to customer queries and provide updates on orders.
• Manage incoming sales enquiries and progress opportunities through to order wherever possible.
• Process customer orders accurately and efficiently.
• Review pending orders and follow up on outstanding customer requirements.
• Manage customer accounts and provide administrative and troubleshooting support.
• Act as a key point of contact for Sales Managers and Key Account Managers.
• Proactively follow up with customers regarding repeat orders and ongoing projects.
• Maintain accurate customer and project information.
• Provide accurate sales/project forecasts based on available information.
• Provide general administrative support to the wider sales team.
• Work collaboratively with colleagues to ensure a smooth and efficient customer support function.

About You

• Customer-focused with excellent communication skills.
• Fluent in English and Italian
• Highly organised with strong attention to detail.
• Comfortable managing multiple priorities and working to deadlines.
• Professional, adaptable and confident dealing with customers.
• A strong team player who enjoys working collaboratively.
• Proactive and commercially aware, with the ability to identify opportunities to progress enquiries into orders.
• Confident using Microsoft Office and general business systems.
• Previous experience in Sales Support, Customer Service, Sales Administration, Order Processing, Account Administration or a similar role would be highly beneficial.
• Experience with SAP and/or Salesforce would be advantageous, although full training can be provided.

Why Apply?

This is an opportunity to join an established international organisation offering a collaborative working environment, opportunities for development and the chance to work closely with both customers and a global sales team. If you are organised, commercially minded and enjoy providing excellent customer service, we'd love to hear from you