Italian and Spanish Customer Service Representative

Language Matters Recruitment Consultants Ltd; Watford; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Language Matters Recruitment Consultants Ltd in Watford is seeking a multilingual order processor. You will manage end-to-end order processing, respond to customer inquiries by phone and email, and work closely with the sales team to ensure accurate invoicing and timely deliveries.

The ideal candidate speaks fluent Italian, Spanish and English, thrives in a fast-paced environment, and maintains up-to-date client records.

Qualifications

• Fluent in Italian, Spanish and English.
• Experience in customer care, sales administration, client support or account management.
• Able to work well in a fast-paced environment.

Responsibilities

• Manage end-to-end order processing.
• Process sales orders and handle invoices.
• Proactively deal with returns, delivery and order issues.
• Be the first point of contact for customer order queries via phone and email.
• Keep client account records up to date.
• Collaborate with the sales team and other departments as required.

Skills

Fluent Italian

Fluent Spanish

Fluent English

Communication skills

Organisational skills

Job description

An exciting opportunity has arisen for a bright Italian, Spanish and English speaker to become part of an international organisation in Watford. Flexible 40-hour workweek, Monday–Friday with rotating early (7am–4pm) and late (9am–6pm) shifts. Hybrid schedule: Alternate weeks in the office (2–3 days) and from home. In this role, you will be responsible for managing the end-to-end order processing and responding to customer enquiries via phone and email.

Your responsibilities will include:

• Managing customer orders: processing sales orders and handling invoices
• Proactively dealing with any returns, delivery and order issues
• Being the first point of contact for customer order queries, answering calls and emails in a timely and professional manner
• Ensuring all client account records are kept up to date
• Working alongside the sales team and other departments where required

About you:

The ideal candidate will be confident with fluency in Italian, Spanish and English and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company. This is an amazing opportunity for a professional individual to be part of a well-known organisation, where you will have the chance to progress within the company.

Profile:

• Required to be fluent in Italian, Spanish and English
• Previous experience working in customer care, sales administration, client support or account management dealing with products
• Strong communication and organisational skills
• Able to work well in a fast-paced environment