Italian Speaking Customer Service Executive

The Language Business; Sunderland; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days holiday (increasing with long‑

Brand discounts

Family-friendly benefits

Travel perks – season ticket loan, etc

Job summary

The Language Business is seeking an Italian-speaking Customer Service Executive in Sunderland, operating on a hybrid basis (4 days in the office). You will own a portfolio of business accounts, acting as the main contact for Italian-speaking customers and ensuring a smooth order-to-delivery process.

Key responsibilities include managing end-to-end order lifecycles, coordinating stock and logistics, and providing proactive updates.

Qualifications

• Experience in B2B customer service or order management is preferred.
• Excellent communication and relationship-building abilities are essential.
• Confidence managing multiple accounts in a fast-paced environment.
• Good IT skills with SAP experience a big plus.

Responsibilities

• Be the primary contact for business customers.
• Build and maintain strong partnerships with key accounts.
• Manage the end-to-end order lifecycle – from placement to fulfilment.
• Organise and track orders, ensuring accuracy and on-time delivery.
• Coordinate stock allocation, logistics, and distribution centre requirements.
• Provide regular updates to customers and resolve issues proactively.
• Process order changes, cancellations, credits, debits, returns, and value-added services.

Skills

B2B customer service

Account management

Communication skills

Relation-building

Tools

SAP

Job description

Italian speaking Customer Service Executive

• Location: Sunderland, north East England (Hybrid – 4 days a week in the office)

The Company

Our client is a leading international leisure brand, with products recognised and loved across the globe. With strong growth across Europe, they are expanding their team and seeking a talented Italian speaking Customer Operations Executive to play a key role in their success.

The Role

As the Spanish or Italian speaking Customer Service Executive, you'll take ownership of a portfolio of business accounts and brands, acting as the main point of contact for Italian speaking customers. You'll ensure a smooth order-to-delivery process while building strong, long-term relationships.

Key Responsibilities

• Be the primary contact for business customers
• Build and maintain strong partnerships with key accounts
• Manage the end-to-end order lifecycle – from placement to fulfilment
• Organise and track orders, ensuring accuracy and on-time delivery
• Coordinate stock allocation, logistics, and distribution centre requirements
• Provide regular updates to customers, resolving issues proactively
• Process order changes, cancellations, credits, debits, returns, and value-added services

Candidate Profile

• Previous experience in B2B customer service or order management (preferred)
• Excellent communication and relationship-building abilities
• Confidence managing multiple accounts in a fast-paced environment
• Good IT skills – SAP experience is a big plus
• A full UK valid visa – must already have the right to live and work in the UK (visa sponsorship is not available)

Salary, Benefits & Working Hours

£28,000 – £30,000 basic + discretionary bonus

Benefits include:

• 25 days holiday (increasing with service) + option to buy more
• Brand discounts
• Family-friendly benefits
• Travel perks – season ticket loan, cycle to work, electric car scheme