Italian Content Moderator & Customer Support - Portugal

Velenosi & Meredith Consulting; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A consulting firm is looking for a Content Moderator / Customer Service Agent fluent in Italian. The role involves moderating user-generated content, responding to inquiries with professionalism and empathy, and ensuring online safety in a multicultural team environment. Relocation assistance and a clear path for career advancement are offered within this role in Portugal. Join us to help make the digital world safer while developing your international career.

Benefits

Relocation assistance

Paid training

Multicultural team environment

Career growth opportunities

Qualifications

• Fluency in Italian and strong English communication skills required.
• Passion for maintaining online safety and digital platform navigation.

Responsibilities

• Review and moderate user-generated content to ensure compliance with policies.
• Handle user inquiries empathically through various channels.
• Escalate complex cases as per internal protocols.
• Enforce online safety guidelines.
• Maintain logs of interactions and moderation actions.

Skills

Fluent Italian

Strong English skills

Empathy

Professionalism

Job description

A consulting firm is looking for a Content Moderator / Customer Service Agent fluent in Italian. The role involves moderating user-generated content, responding to inquiries with professionalism and empathy, and ensuring online safety in a multicultural team environment. Relocation assistance and a clear path for career advancement are offered within this role in Portugal. Join us to help make the digital world safer while developing your international career.