IT Trainer

Circle Group; Birmingham; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid work pattern

Job summary

Circle Group in the United Kingdom is seeking an IT Trainer to design, develop, and deliver training on legal and Windows applications. The role focuses on staff upskilling across the firm's systems and processes.

The successful candidate will deliver induction training for new joiners and ongoing training for existing staff, with a hybrid pattern (2–3 days in the office) and a supportive team environment.

Qualifications

• Design and deliver training on legal and Windows apps.
• Deliver new joiner induction and ongoing user training.
• Provide IT training via classroom, 1:1, webinars, and e-learning.
• Collaborate with IT to support Office and legal apps like BigHand/ iManage/ Elite 3E.
• Create and update course materials to set standards.
• Support internal projects to launch new software.

Responsibilities

• Design and deliver training on legal and Windows apps.
• Deliver new joiner induction and ongoing user training.
• Provide IT training via classroom, 1:1, webinars, and e-learning.
• Collaborate with IT to support Office and legal apps like BigHand/ iManage/ Elite 3E.
• Create and update course materials to set standards.
• Support internal projects to launch new software.

Skills

Training design

Induction training delivery

IT training

Communication skills

Organizational skills

Tools

BigHand

iManage

Elite 3E

MatterSphere

Microsoft 365

Office 365

Job description

Salary: £45,000 - 45,000 per year

Requirements:

• We want someone with good experience in legal applications such as BigHand, iManage, Intapp, Elite 3E, MatterSphere, or similar systems.
• We are open to candidates from an IT Trainer background, IT Support background, or a fee earner/end user background with experience using legal applications.
• We expect good knowledge of Microsoft 365.
• We value a broad technical understanding of legal IT software systems and services, including time recording and document management systems.
• We need excellent communication and organisational skills to provide clear, concise instruction and feedback to staff.

Responsibilities:

• We will need you to design, develop, and deliver training programs to enhance staff skills and understanding of legal and Windows applications.
• You will deliver new joiner induction training and ongoing training for existing users.
• You will provide IT training through classroom sessions, one-to-one training, deskside coaching, presentations, floor walking, webinars, and e-learning.
• You will work with other IT staff to provide how-to support for Microsoft Office applications and legal applications such as our case management systems, BigHand, iManage, and Elite 3E.
• You will create, write, and update course materials, exercises, and other training content to agreed standards.
• You will provide training consultation and support internal projects to help launch new software effectively across the business.

Technologies:

• Support
• Microsoft 365
• Windows
• Office 365
• Network

More:

We are a growing legal firm based in the Midlands, offering a hybrid working pattern with 2 or 3 days in the office and the remaining days working from home. We provide an attractive salary of up to £45,000 and a supportive, friendly working environment. Our training team works closely with IT colleagues to support staff across the business and help deliver effective adoption of new legal software and systems.