It Systems Trainer

Harwood Recruitment Solutions Ltd; Newbury; On-site; GBP 30,000 - 42,000; Full time

Job summary

Harwood Recruitment Solutions Ltd is seeking an IT Systems Trainer for a leading law firm in Newbury. You will deliver practical and engaging systems training to colleagues across the firm, including partners, fee earners and business support teams.

You will run classroom, desk-side, one-to-one and virtual training, induct new starters, and provide follow-up support while creating clear guides, videos and e-learning materials. Strong Microsoft 365 knowledge is essential.

Qualifications

• Previous experience delivering training, coaching or systems support within a professional environment.

Responsibilities

• Delivering classroom, desk-side, one-to-one and virtual systems training
• Running IT and systems induction training for new starters
• Providing follow-up training and targeted support to individuals and teams
• Helping colleagues resolve day-to-day systems queries
• Creating clear training guides, videos and e-learning materials
• Keeping training content updated as technology and systems develop
• Working closely with departmental heads to identify training needs
• Supporting the successful adoption of new systems and technology
• Maintaining training records and reporting on engagement and outcomes
• Promoting best practice in the use of systems across the firm

Skills

Training delivery

Coaching

Systems support

Communication

Presentation

Organisation

Time management

Independent working

Tools

Microsoft 365

Teams

SharePoint

Outlook

OneDrive

E-learning content creation

Job description

Are you confident with technology and passionate about helping people get the most from the systems they use every day? A leading law firm is looking for an enthusiastic IT Systems Trainer to join there team in Newbury.

This is an excellent opportunity for someone with strong systems knowledge and experience delivering training, coaching or user support who wants to develop their career within IT training and legal technology.

The Role

As IT Systems Trainer, you will deliver practical and engaging systems training to colleagues across the firm, including partners, fee earners and business support teams.

• Delivering classroom, desk-side, one-to-one and virtual systems training
• Running IT and systems induction training for new starters
• Providing follow-up training and targeted support to individuals and teams
• Helping colleagues resolve day-to-day systems queries
• Creating clear training guides, videos and e-learning materials
• Keeping training content updated as technology and systems develop
• Working closely with departmental heads to identify training needs
• Supporting the successful adoption of new systems and technology
• Maintaining training records and reporting on engagement and outcomes
• Promoting best practice in the use of systems across the firm

About You

You will be energetic, approachable and confident communicating with people at all levels.

The successful candidate will ideally have:

• Previous experience delivering training, coaching or systems support within a professional environment
• Strong working knowledge of Microsoft 365, including Teams, SharePoint, Outlook and OneDrive
• Confidence presenting to groups and supporting individuals
• Excellent communication and interpersonal skills
• Strong organisation and time-management skills
• The ability to adapt training for different audiences and levels of technical confidence
• A patient, practical and learner-focused approach
• The confidence to work independently and manage competing priorities

Desirable Experience

Experience in any of the following would be particularly advantageous:

• Legal IT or law firm systems
• Legal case management systems
• Document management systems
• Time recording or legal billing software
• Creating e-learning, instructional videos or digital training content
• Working within a law firm or professional services organisation