IT Technician I

Perkins&Will; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading design firm in London is seeking an IT Technician I to provide robust support for studio operations. Responsibilities include resolving helpdesk issues, managing IT service requests, and assisting clients with technical issues. The ideal candidate will have excellent customer service skills, a background in computer technology, and proficiency with various operating systems and software. Join a dynamic team and contribute to enhancing IT efficiency.

Qualifications

• An associate or bachelor’s degree in computer technology or related field or equivalent experience is preferred.

Responsibilities

• Resolving helpdesk issues and providing IT maintenance/support for a studio.
• Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
• Diagnose and resolve hardware, software, and network-related issues.
• Receive, prioritize, and manage service requests from internal clients.
• Contribute to the knowledge base and share best practices to enhance overall efficiency.

Skills

Excellent customer service skills

Analytical skills

Excellent verbal and non-verbal skills

Communicating with large and small groups

Training and new employee orientation

Education

Associate or bachelor’s degree in computer technology or related field

Tools

Windows desktop operating systems

Mac OSx systems

iOS devices

Microsoft Teams

PC and Laptop Hardware

Ticketing systems

Audio Visual systems

Job description

Overview

As an IT Technician I you will be responsible for:

• Resolving helpdesk issues and providing IT maintenance/support for a studio.
• Close relationship with studio/regional Operations Director and Managing Directors group.
• Shows initiative and ability to work well independently and with others.
• Exhibits strong organization, attention to detail, and time management skills.
• Able to pivot and have a “hands on” working style.
• Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
• Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
• Receive, prioritize, and manage service requests from internal clients.
• Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
• Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
• Contribute to the knowledge base and share best practices to enhance overall efficiency.
• Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
• Conduct training sessions and provide orientation as needed. Information Technology.
• Stay updated on emerging technologies and trends to recommend innovative solutions.

Proficiencies

• Excellent customer service skills.
• Analytical skills.
• Excellent verbal and non-verbal skills.
• Communicating with large and small groups.
• Training and new employee orientation.

Software

• Basic proficiency in using and basic proficiency in administering:
• Windows desktop operating systems.
• Mac OSx systems.
• iOS devices.
• Microsoft Teams.
• PC and Laptop Hardware.
• Ticketing systems.
• Audio Visual systems.

Certifications/Education

• An associate or bachelor’s degree in computer technology or related field or equivalent experience is preferred.