IT Technician Apprentice: Hands-On Support & Growth

Yeovil College; Yeovil; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Apprentice salary

Fixed-term 18 months

Holiday entitlement

Pension contributions

Staff discounts

Development opportunities

Assistance programme

Onsite gym

Catering facilities

Cycle to work

Staff parking

Job summary

Yeovil College is seeking an IT Technician Apprentice to be the first point of contact for staff and customers needing IT support. You will troubleshoot issues, assist the advanced IT team and gain hands-on experience while developing communication and problem-solving skills.

This 18-month fixed-term role offers 37 hours per week, an apprentice salary of £15,435, and a range of benefits including a pension, staff discounts, and opportunities for professional development.

Qualifications

• Knowledge of configuring and troubleshooting Windows desktop PC’s.
• Excellent written and verbal communication skills.
• Strong customer service skills.

Responsibilities

• Be the first point of contact for IT staff and customers needing support.
• Troubleshoot issues and provide practical solutions via the helpdesk.
• Support the advanced-tier IT team and gain hands-on experience.

Skills

Windows troubleshooting

Customer service

Communication skills

Prioritisation

Education

GCSE Maths & English A-C

ICT qualification (grade 4+)

Job description

Yeovil College is seeking an IT Technician Apprentice to be the first point of contact for staff and customers needing IT support. You will troubleshoot issues, assist the advanced IT team and gain hands-on experience while developing communication and problem-solving skills.

This 18-month fixed-term role offers 37 hours per week, an apprentice salary of £15,435, and a range of benefits including a pension, staff discounts, and opportunities for professional development.